The Enterprise Network Operations (E-NOC) Watch Officers will act as central point of escalation and incident manager for IT infrastructure and network management throughout the Department (24/7/365); this includes the monitoring, coordination, notification, and alerts and in some cases leading the resolution for incidents. Coordinate the resolution, Reason for Outage (RFO), Root Cause Analysis (RCA), and keep DEA leadership aware of the evolution of the incident resolution. Provide correlation and trend analysis services for the Department based on inputs from functional departments, DEA Components, and Service Providers for the purpose of coordinating the appropriate response to promote effective and efficient IT operations.
Scheduled Weekly Hours
PM21
CRGT123
Shift Differential
Required Qualifications:
Desired Qualifications:
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