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Logistics Coordinator
Dalton,GA
Long Term
Job Function/Description:
Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
Customer Service includes all happenings from booking to cargo delivery in a timely manner.
Daily liaison with customer, carriers, internal staff
Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed.
Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
Monitor account issues and communicate/liaison with management to implement/drive solutions.
Able to analyze service and cost data for actions or recommendations for business improvement for assigned customers.
Recommend when needed changes in current processes.
Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
Accuracy of data entry into Cello and other systems as needed.
Monitor trends and report changes to Management for action.
Requirements & Qualifications:
2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred.
Bachelor’s Degree required.
Proficient in Microsoft Office application Excel/Power point/Word/Outlook
Excellent written and oral skills
Able to engage and work directly with customers.
Solutions minded.
Highly Self Motivated and minimal supervision needed.
Organized and detail oriented.
Handle high pressure and fast-paced operations as needed.
Strong work ethic
Open to learning other modes of transportation as needed.
Experience with NAFTA/USMCA cross border transportation preferred.
Relevant Logistics Industry Knowledge
Familiar with Logistics systems (WMS/TMS/WMS)
