Log In
Sign Up
Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.
As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.
This Claims Specialist role will handle and provide a resolution of logistics claims, including warehouse and transportation (freight), develop and maintain SOPs for claims processes, and file claims with relevant insurance carriers. This requires understanding of the logistics, transportation, and supply chain, ability to establish priorities and plan functions accordingly, experience reporting and analyses, and collaborating with other business units within and outside the organization.
To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html
Responsibilites:
- Respond as a first line of contact for the resolution of logistics claims and complaints; answer questions for customers, carriers, and brokers regarding claims issues
- Enter and track claims in TMS,WMS and Cello system
- Collect information on all incidents including damage to trucks/trailers, cargo damage, and property damage
- Manage and handle the claim process for logistics related complaints and process damage claims
- Analyze data to determine each claim’s validity; evaluate video, written incident reports, valuation estimated, etc.
- Escalate and coordinate with External Claims Adjusters (e.g., cargo/freight forwarders insurance carriers, etc.) in order to resolve claims issues
- Communicate results to the customer or carriers within the opening 72 hours
- Discuss, provide, and recommend an action plan to the management team
- Notify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handled
- Determine next steps and order inspections to support the claim with the customer or carrier in an effort for resolution
- Negotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnel
- Develop and maintain Standard Operating Procedures (SOPs) for logistics processes and claims
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee, or carrier and then assess the physical damage reports and the cargo claims findings
- Monitor controls of paperwork and processes that impact claims such as timely communications of any exceptions and proper handling of PODs
- Use data, statistical and trend analysis, and observation analysis to identify the root cause of freight damage exceptions and recommend countermeasures to address or mitigate damage occurrence and liability exposure
- Other clerical and/or administrative work as required
Requirements
- Bachelor’s Degree preferred, High School Diploma or GED required
- Minimum 7 years of freight claims processing experience that includes minimum 2 years management experience in a transportation environment and filing claims with insurance carriers
- Experience in all modes of transportation (truckload, flatbed, LTL, railroad, ocean import & export)
- Excellent verbal and written communication skills; ability to communicate information in a clear and understandable manner
- Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
- Extremely organized and detail oriented
- Multitasking and solving complex issues, occasionally in a fast-paced environment
- Ability to read and negotiate contracts
- Use creative thinking and strategic problem-solving techniques
- Self-motivated individual, assertive attitude, excel in a team-based environment
- Be able to multitask and collaborate across different time zones, and have a high sense of urgency
- Intermediate user of in Microsoft Office products including Excel, and proficient with web-based applications, claims database software and the ability to produce reports to support findings
- Bilingual Korean preferred
Physical Demands:
- Ability to talk and hear while performing the duties of this position
- Ability to stand, walk, use hands to handle or feel, and reach with hands and arms
- Dexterity to write and use computer keyboard and mouse
- Ability to occasionally lift office products, materials and supplies, up to 20 pounds
Benefits
Samsung SDSA offers a comprehensive suite of programs to support our employees:
- Top-notch medical, dental, vision and prescription coverage
- Wellness program
- Parental leave
- 401K match and savings plan
- Flexible spending accounts
- Life insurance
- Paid Holidays
- Paid Time off
- Additional benefits
Samsung SDS America supports your professional development and growth in your future career.
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
