ScanSTAT Technologies Hiring for Medical Records Support Coordinator – Travel 75% Job at Remote Full Time

Position: Client Services Support Coordinator
Department: Release of Information
FLSA Status: Exempt
Location: Significant travel most of the year, remote when not traveling

**TRAVEL REQUIRED for 75% of the year around multiple sites across the upper midwest US**

Overview of Position
The Client Services Support Coordinator ensures ScanSTAT’s standards for quality and customer service are being delivered to our customers. This position also provides Release of Information Services and is a point of contact for employees within their area of responsibility. The Client Services Support Coordinator manages the workflow in their area of responsibility.

The Client Services Support Coordinator leads site productivity initiatives and is expected to meet compliance and regulatory standards in accordance with state and federal statutes. This person is expected to maintain good communication and build long-term relationships with our customers, employees and ScanSTAT management. The position requires frequent travel (up to 70%) between client sites in an assigned region.

In addition to demonstrating ScanSTAT Technologies values applicable to all positions, the Client Services Support Coordinator is responsible for the following:

Duties and Tasks:

• Assists in the achievement of company goals and objectives through supporting achievement of team goals, measuring results and running reports
• Leads the employees to successfully complete the day to day operational tasks of the site under the Regional Director’s and the VP of Client Service’s guidance
• Helps implement new client sites by supporting onsite staff and ensures successful launch of services
• Manages all requests and inquiries for patient health information; validates HIPAA compliant authorization; ensures requesting party has legal right to patient information; dispenses patient health information with accountability to all regulatory entities and according to the facility’s policies and procedures. (See Release of Information Services Job Description for a full list of additional responsibilities.)
• Aids all employees in all phases of operations; serve as ROI back-up when employees are out.
• Runs reports from various EMR systems to effectively manage staff productivity, weekly facility productivity and turnaround time (TAT)
• Supports the Regional Director to ensure a 99.5% accuracy rating for each assigned site
• Conducts site visits to build client relationships and ensure high quality work is being delivered. Maintains daily and/or weekly phone contact with employees and client health information department management
• Actively contributes to the morale and teamwork of the staff and facility and always presents a positive attitude and patient-minded vision, with patient satisfaction as the continuous goal.
• Recruits potential new candidates, reviews, resumes and submitted applications, conducts phone screens, and recommends candidates for follow up interview by the Regional Director or Client Services Manager
• Makes hiring recommendations to Client Services Manager or Regional Director
• Helps onboard, train, motivate, coach, develop, and retain ScanSTAT employees
• Assists in researching, troubleshooting, and resolving complex medical record requests in accordance with state laws and stipulations
• Keeps current with ongoing or new legislative issues related to the release of information
• Assists in documenting employee’s performance, accuracy, and attendance or behavior problems and communicates these issues to the Regional Director
• Assists in maintaining and documenting daily attendance records and timesheets for payroll purposes
• Helps manage labor costs and makes recommendations to the Regional Director for improvements in workflow management
• Collaborates with the accounting department to correct invoicing errors
• Orders supplies and monitors supplies ordering to meet budgetary requirements
• Assists with employee IT/computer issues by working with facility’s IT department, or the ScanSTAT IT and security team
• Conducts, assigns and tracks staff continuing education efforts through various client learning systems. Ensures continuous training and development of employees
• Assists developing new business, including occasional marketing efforts
• Always maintains a professional demeanor and appearance
• Supports and adheres to all company and facility policies and required programs. Additional duties as assigned
• Understands that this role requires specific responsibilities for protecting sensitive data
• Other duties as assigned

Supervisory Responsibilities: This position has supervisory responsibilities.

Placement Criteria:

• Three years of medical records and/or medical office setting; release of information experience preferred, or combination of education and experience
• Has an advanced working knowledge of the release of information process, especially as it relates to patient care and billing information
• An Associate’s degree from an accredited institution. A degree in Business Management or Healthcare Administration is preferred
• Two years EMR (Electronic Medical Records) experience
• Expert knowledge of HIPAA, state medical records laws, and sensitive information laws
• A valid, unrestricted driver’s license and proof of current insurance is required

Physical Demands:

• Position is primarily sedentary requiring sitting and typing up to 100% of the day.
• Exerting up to 50 pounds of force to lift, carry, push, pull or otherwise move objects, including the human body
• Stooping, crouching, reaching, standing, and walking are required
• Talking, hearing, and seeing with close visual acuity are frequently required
• Keying data is repetitive motion and is frequently required
• The position is not substantially exposed to adverse environmental conditions
• Driving and/or traveling to client locations is frequently required (up to 70%)

Work Environment:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Professionalism Expectations:
All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Their written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the Company.

ScanSTAT Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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