SCI Broadband Hiring for Business Telecommunications Technician Job at Hinckley, MN Full Time

Business Telecommunications Technician

We are looking for a skilled Business Telecommunications Technician to undertake tasks for our business service area. The ideal candidate will be a competent individual with great passion for technology.

General Responsibilities:

As a Business Technician you will be responsible for the installation and support of SCI data and phone services to include – hosted PBX, voice services, and fiber and cable modem data services.

Job Description:

SCI will provide transportation, tools and training required to install and support their services

Service, troubleshoot, and install SCI video, data and phones services

Perform business walkthroughs – assessing the customer’s needs, existing wiring, and equipment needed for installation

Set up call flows and phone features to suit the customer needs

Train customers on phone settings and features

Swap Enterprise customers fiber switches

Wire private LAN’s to support SCI hosted phone service

Follow company policies and procedures

Provide effective interaction with customers and other departments

Report clear and concise information on completed work orders

Work closely with the SCI business sales team on installation, setup, and support

This position reports to the Director of Network of Operations

Skills:

CATV RF & basis electronics

Knowledge to service, troubleshoot, and install SCI video, data and phone services

Ability to configure routers, switches, and IP phones for hosted PBX products

Ability to configure SIP Trunking Network Equipment

Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies

Hands-on experience with common software and hardware

Outstanding diagnostic, problem-solving and analytical skills

Good oral and written communication skills

Good decision making

Good time management

Self-motivated and able to work without direct supervision

Requirements:

HS Diploma/GED required

Valid current driver’s license (no DUI’s within the last 5 years and no more than 3 moving or speeding violations in the past year)

Salary:

Salary based on experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• telecommunications knowledge: 1 year (Preferred)
• information technology knowledge: 1 year (Preferred)

Work Location: One location