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Job Description
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Desk Based Account Manager III is responsible for sourcing, identifying and selling opportunities over the telephone. The Desk Based Account Manager III will act as a team leader with responsibility for mentoring and training a team of 4-5 employees.
The Main Responsibilities
- Telephone based Account Management of existing customer base. Must be able to formulate solutions and present persuasively and effectively while linking benefits to the client’s business objectives and needs.
- Working to set sales targets maintaining call rate, revenue and talk time levels you will overcome objections confidently, making the most of every opportunity and working within strict quality and adherence guidelines.
- Responsible for monitoring, mentoring, training and onboarding designated team.
- Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company’s product technologies.To proactively manage own professional standards and development. To act as a role model, living the Level 3 values.
- Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
What We Look For in a Candidate
- Sales Experience in a similar desk based sales role.
- Experience selling similar products and services.
- Management/Team Leader experience
- Ability in penetrating SME Customers to find decision makers through networking, cold-calling, email, Social Media etc.
- Excellent communication skills and telephone manner
- The ability to meet and exceed sales targets
- Customer focus with the ability to positively close business opportunities via the telephone
- Strong influencing and persuasive skills
- Competitive nature. A results orientated, positive and determined attitude
- Great relationship building and interpersonal skills
- Team working abilities
- Computer literate, good keyboard skills
- Salesforce.com CRM knowledge a plus
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 292717
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
52650
Salary Max :
117000
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
