Seattle Goodwill Hiring for JTE Case Manager / Instructor Job at Bremerton, WA Full Time

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.

About the Position

The Case Manager/Instructor is responsible for case management and instruction duties for students enrolled in work readiness classes. The Case Manager/Instructor is responsible for making an in-depth assessment of students’ needs and determining what resources are available to assist them, is responsible for managing caseloads, referrals, goal setting and acts as an advocate/facilitator to help meet student needs.

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Case manage students to reduce barriers and meet basic needs. Assess needs, give guidance, and monitor progress.
• Provide instruction and facilitation of work readiness content.
• Provide one-on-one services, workshop content, and referrals to students via in-person meetings or remote service delivery via Microsoft Teams/Google Meet.
• Provide services for needs through direct services utilizing Goodwill resources, or by referral to another organization, connecting students to outside agencies as needed.
• Provide advocacy, and follow up with providers to whom referrals have been made, or that have made a commitment of resources to the student.
• Provide workshops on basic needs and resource topics regularly. Provide workshops on other topics as needed.
• Complete intake assessment including all required forms and documents for student’s enrollment.
• Maintain clear and accurate case notes in database, and maintain paper and electronic student files.
• Build professional relationships with students and site staff that facilitate successful outcomes.
• Partner Center Manager(s) to collaborative partners to create opportunity and positive outcomes for students.
• Collaborate with students, staff and managers to purposefully work to implement student centered DEI initiatives.
• Present individual cases in the monthly case review meeting and relay all pertinent student information to requisite supervisors.
• Actively participate in staff meetings and other departmental projects.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Facilitates a positive relationship between Seattle Goodwill and the partnering/host agency for the purpose of student success.
• Collect, monitor, and report on student outcome data if applicable.
• Network with community based agencies, organizations, and groups to stay informed about area services and resources if applicable.
• Other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Master’s or Bachelor’s Degree in Social Work, Education, or related field or equivalent combination of experience and education. Master’s Degree preferred, however lived-experience and international experience considered in lieu of more traditional, US achieved credentials.

Experience: Minimum 2 years social work, human services or case management experience required. Minimum 2 years teaching experience.

Specific Skills/Knowledge/Licenses Required:

• Knowledge of local community resources and agencies, as well as government benefit and immigration policies and procedures. Experience with remote service delivery a plus.
• Ability to communicate and work effectively with students from a variety of economic, cultural, and ethnic backgrounds, physical and mental abilities and sexual orientations and those with limited English skills.
• Multi-lingual a plus.
• Experience with remote service delivery a plus.
• Must demonstrate a high level of commitment to equity and non-discrimination in practice and execution of duties.
• Ability to read and interpret documents such as law enforcement reports, government or agency regulations and legal interpretations.
• Ability to practice confidentiality at all times.
• Skilled in de-escalation techniques.
• Ability to work independently and as part of a team. Ability to make good decisions without on-site supervision.

Certificates, Licenses, or Registrations:

• WA State teaching certificate a plus.
• Obtained or working toward LSWAIC (Licensed Social Work Associate & Independent Clinical) a plus.
• Must have valid WA State driver’s license and proof of insurance.

Computer/Technology Skills:

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Proficient knowledge of Google Workspace a plus.
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing and to operate computer systems. Able to safely lift/push/ pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists and arms, standing for long periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities:

Strong listening skills

Strong classroom management skills

Growth mindset

Strong written and verbal communication skills

Ability to integrate cultural-competency into day to day operations

Multi-tasking

Time Management

Negotiation

Data Skills

Accuracy

Work Environment: Office/classroom environment; the noise level in the work environment is usually moderate. Must have reliable transportation, as this position requires travel to offsite meetings and events. Able to work a flexible schedule that may include occasional nights and weekends.