Seattle Municipal Court City of Seattle Hiring for Call Center Representative at Seattle, WA Full Time

Position Description

The Seattle Municipal Court’s (SMC) mission is to provide a forum for people to resolve alleged violations of the law in a respectful, independent, and impartial manner. The Court is dedicated to advancing social justice issues by supporting personal, structural, and systemic change in our community, and building a diverse workforce. The Court works collaboratively to realize the City’s vision of racial equity by participating in the City of Seattle’s Race and Social Justice

Initiative (RSJI). Candidates with the ability to effectively work with multi-cultural communities, committed to being respectful and impartial when addressing customer issues are encouraged to apply.

SMC’s Public Services Call Center delivers exceptional customer service to the diverse populations we serve. Our fast- paced environment consists of a high-volume call center where Call Center Representatives field incoming questions, schedule hearings, and provide information regarding available options. This position reports to the Public Services Supervisor.

We are currently recruiting three Call Center Representatives – Court Operations.

SUCCESSFUL CANDIDATES HAVE THE FOLLOWING:

• Strong interpersonal communication skills including active listening, patience, and impartiality while providing service to customers who may be experiencing difficult circumstances, require de-escalation, the use of an interpreter or advocate, or need referrals to other agencies.
• Cultural sensitivity skills when engaging clients from diverse backgrounds of all income levels. Leads with equity and inclusion in all aspects of your work.
• Is well organized and can adapt quickly to changing priorities.
• Ability to work independently as well as a strong team player that demonstrates reliability, engages in problem solving, and exhibits care and commitment to their work.
• An aptitude for learning new systems and is experienced in updating and navigating databases with accuracy.

The Court aims to hire people committed to being respectful and impartial when addressing customer issues, thereby ensuring the public’s trust and confidence in the judicial system.

Use the following link to apply for this position:

https://www.governmentjobs.com/careers/seattle/jobs/4089072/call-center-representative-court-operations

Job Type: Full-time

Pay: $28.00 – $31.35 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Seattle, WA 98104: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Seattle, WA 98104