ESSENTIAL FUNCTIONS
1. Manage and lead team by organizing and monitoring work processes of Trainers, including Quality Assurance Team as needed.
2. Assist in planning, monitoring, coaching and appraising team results.
3. Assist in implementing productivity standards, resolving operations problems, maintaining reference material, and implementing/maintaining policies and procedures.
4. GCA liaison, coordinate client demos and partner with UAT in interpreting/translating client and field operation needs.
5. Assist Trainers with remote trainings/demos to field and client users on proprietary officer software and client portal.
6. Assist UAT in testing of system software updates and escalating system issues as needed.
7. Lead team in creating training documentation, User Manuals, remote training documentation and presentations.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
EDUCATION/EXPERIENCE:
COMPETENCIES: (as demonstrated through experience, training, and/or testing):
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
EOE/AA/Minority/Female/Veterans/Disability
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