Securitas Security Services USA Hiring For Security Account Manager: Charlotte, Nc at Charlotte, NC, United States Full Time

Job Description

Please apply using Chrome, Safari, or Firefox.* 5+ YEARS SECURITY FIELD EXPERIENCE REQUIRED ** 5+ YEARS PRIOR ACCOUNT MANAGEMENT EXPERIENCE*** TECH SAVVY*APPLICATION SUBMISSION LINK: https://ekaw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/95693Position DescriptionAs an Account Manager, you will conduct research and provide analyses rendering solutions to recurring or unusual problems. You will apply extensive knowledge of policies and procedures to provide excellent customer service to the organization.Job Responsibilities

• Delivers continuous improvement year over year by providing accurate information, timely case entry, enhancing problem solving skills, and sound decision making.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with leadership to provide exceptional customer service regarding routine and escalated requests.
• Responsible for answering alarms in the access control system, reviewing video, and entering service request when necessary.
• Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats
• Supports quality control and compliance programs to include: weekly camera audits, documenting PCI sites according to procedures, accurate case classification, and tracking of physical security issues.
• Utilize specialized tools to search social media and the internet for potential threats against the company, associates, contractors and visitors.
• Ability to conduct in depth research on various entities as request by our business partners.
• Responds promptly to requests and completes concise and timely reports.
• Ability to handle both common and crisis situations calmly and efficiently.
• Maintains confidentially with sensitive information.
• Ability to work nights, weekends, and holidays.

https://ekaw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/95693Must be at least 18. Must have reliable transportation. Must have the legal right to work in the United States. Must be able to speak, read, and write English. Must have a High School DiplomaJob Types: Full-time, ContractPay: From $22.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Ability to commute/relocate:

• Charlotte, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Security: 5 years (Required)
• Management: 5 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location