SelectStaffing Hiring for Remote Call Center Representative Job at Albuquerque, NM Full Time

Select Staffing is looking for remote call center representatives to join our team at a busy local medical provider in the Albuquerque area.

The scheduling assistant is responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, online, E-Business, chat, and in person inquiries

Monday-Friday First Shift

Pay rate: $15.45 an hour

Customer Service Rep Responsibilities

• Responsible for providing customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics.
• Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements.
• Is ready to take calls at the scheduled time and spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounter.
• Conducts outbound calls as required and meets established quality/quantity guidelines supporting initiatives and/or programs.
• Develop and maintain positive customer or partner relationships.
• Acts as member/patient advocate in dealing with practitioners, employer groups, and brokers.
• Maintains prescribed standards of quality in all research,

Requirements

• High school diploma plus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department.
• Claims processing experience in managed care with possible enrollment experience is preferred.
• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff.
• Written communication skills as well as business writing and presentation skills are required.
• Requires strong organizational skills, ability to create, sort and analyze reports (Excel, Access, etc) and system processes.
• A thorough knowledge of reimbursement methodologies i.e. DRG, Relative Value Systems, Per Diem, Fee schedule, Capitation, etc and some knowledge of risk sharing programs helpful.
• Some knowledge of CRM and Facets, as well as any other databases that may be used PHS Enterprise wide. Demonstrated ability to function effectively as a team member.
• Requires ability to retain plan details and basic medical terminology.
• Must be able to work cooperatively with other employees and function under pressure.
• Demonstrated ability to sustain quality standards.
• Must be able to prove ability to type 30 wpm with 90% accuracy.

#selectindeed