Seminole Hard Rock Support Services Hiring for VP – OPERATIONS DEVELOPMENT Job at Davie, FL Full Time

Responsibilities:

BUSINESS RESULTS

• Monitor the progression of each functional area to ensure the project is tracking to completion to standard.
• Participate in the creation of property pre-opening budgets at managed locations to include planned operating volumes and revenues, resource quantities, costs and expenses.
• Work in a continual collaborative effort with the design and construction functions of the project to ensure alignment to operational and Hard Rock brand standards.
• Communicate a clear and consistent message regarding business/department goals to produce desired results.
• Manage overall pre-opening expenses by analyzing and reconciling financial reports, determining trends and areas of opportunity, advising others on cost control methods and resolving budgetary issues.
• Conduct on-going research of the local market to detect trends and related information for development of new strategies. Make reasonable recommendations to improve potential from various markets.

LEADERSHIP & EXECUTION

• Create and/or collaborate on the creation of critical path process. Establish and build agreement among team members for project milestones, resources requirements and measures of success.
• Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables. Assist and advise each area through implementation of brand standards and/or mentoring from previous best practices.
• Conduct and participate in weekly meetings/conference calls with key stake holders to communicate progress and opportunities.
• Drive understanding and implementation the brand identity system. Lead local teams to conform to brand strategy and vision.
• Coordinate the approval by Seminole Hard Rock Support Services of brand creative, tactics, communications, promotional pieces, and brand collateral across key touch points including internet, email, and direct mail marketing.
• Collaborate with Seminole Hard Rock Support Services Team to ensure a smooth and timely launch of the each functional area.
• Champion change, ensure brand and business initiatives are implemented.
• Collaborate with internal and external business partners.
• Communicate with leader regarding issues, risk and liability concerns, or other important business matters.
• Ensure all brand policies and procedures are fully implemented in all departments, including health and safety guidelines, etc.
• Operate ethically to protect the Hard Rock brand. Utilize programs designed to help Save The Planet.

• Work with local teams and Seminole Hard Rock Support Services to create programs to monitor music, video, temperature, lighting, scents, to ensure atmosphere reflects that of the Hard Rock vibe.
• Oversee and approve through Seminole Hard Rock Support Services, that the property creates a proper organizational structure and training programs according to Hard Rock Standards
• Conduct property walk-through throughout the opening to build rapport, assess timelines and develop relationships.
• Work with a cross-functional team to establish, review and monitor brand standards, as well as the systems and processes for monitoring performance.
• Act with guests in mind.

TEAM MEMBER ENGAGEMENT

• Work with local teams and Seminole Hard Rock Support Services to create back-of-house areas that ensure an optimal team member experience.
• Work with Seminole Hard Rock Support Services and property Human Resources staff to adapt Hard Rock programs to local culture, ensuring the essence of the brand is not lost in translation. Review translated materials for same.
• Adhere to the recruitment process, and ensure the best talent available from inside or outside the organization is hired.
• Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
• Ability to travel up to 75% or more, with extended trips when required.

LEARNING & APPLYING EXPERTISE

• Conduct tests, knowledge validation, role-plays, and on-going discussions with property management to ensure delivery of brand promise and standards.
• Support and facilitate, as necessary, at company conferences, meetings, and organized events.
• Communicate constantly with Seminole Hard Rock Support Services through regular reporting mechanics to roll out and provide feedback on brand initiatives.
• Fully understand legal documents relating to properties in the region, specifically the licensing and/or management agreement for the property opening at hand.
• Make good decisions based upon a mixture of analysis, wisdom, experiences and judgment.
• Challenge business norms and accepted thinking to improve effectiveness and drive results.
• Use technology effectively to communicate and manage throughout the business.
• Use business analysis, competitor and consumer insights to provide understanding, direction and guidance around key initiatives.

Qualifications:

Experience:

• Must have 10 years’ experience in hospitality management, including 3 years in Casino Operations Management, including at least two significant property openings in a leadership role, preferably both new build and conversion.
• Must have a degree in Hospitality Management or related field from an accredited institution.
• Must be a self-starter with an entrepreneurial spirit
• High energy individual, with effective and influential people skills. Positive attitude and the desire to motivate others.
• Full knowledge of lifestyle casino hotel & premium dining products and services. Five Star/ Four Diamond experience preferred.
• Ability to engage others in the importance of educating and training. Must have a passion for teaching, learning and demonstration.
• Ability to form strong relationships with Hard Rock employees, partners, owners and outside organizations.
• Critical thinker and decision-maker.
• Must have an understanding of or ability to quickly learn the local cultures in region of operation.
• Must possess confidence to facilitate senior level meetings on matters relating to project implementation.
• Must be able to travel on weekly basis.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.