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Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction. Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes. Escalates complex issues, where applicable. Processes employee related transactions accurately based on research, employee-specific information and process guidelines. Maintains appropriate documentation and records for HR-related cases in HR Help Desk.
Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes.Escalates complex issues, where applicable.Processes employee related transactions accurately based on research, employee-specific information and process guidelines.Maintains appropriate documentation and records for HR-related cases in HR Help Desk.
Education Level
Associate’s Level Degree – Experience in lieu of education: Yes
Experience
Required: Human Resources – 1 year
Preferred: None, unless noted in the “Other” section below
License
None, unless noted in the “Other” section below
Skills
Required:
Preferred: None, unless noted in the “Other” section below
Other
Bachelors Degree Preferred. Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience. No degree requires 3 or more years of Human Resources experience and/or customer support. Basic knowledge of HR Solutions.