Sephora Hiring for CSR External Communications Manager, Marketing Job at New York, NY Full Time

Job ID: 201912
Location Name: NY-FSC NY Off (0281)
Address: 19 East 57th Street, New York, NY 10022, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Hybrid Schedule. This position will operate on a hybrid schedule, three days in the office and two days remotely.

Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands – including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

Your role at Sephora:
As the External Communications Manager you will support the development and execution of our communications strategies for our corporate initiatives, including but not limited to our CSR programming (Social Impact, Diversity, and Inclusion programs), proprietary storytelling (audible and Sephora owned speaking engagements, white paper and newsroom), reputational management and issues readiness and retailer awareness programs including industry awards and strategic speaking opportunities. Reporting to the Senior Manager of Public Relations, the programming management and strategy this role provides ladders into the company goals of driving business and consumer awareness, elevating brand reputation and sales, ultimately keeping Sephora competitive and beloved by all. In addition, you will:

• Support the Senior Manager of Public Relations in strategy, planning and execution of Comms tactics supporting Retailer, Omni and DE&I messaging objectives to maximize earned media coverage and grow retailer sentiment.
• Support the Senior Manager to develop a CSR media centric strategy and a supporting calendar, execute accordingly, laddering into the larger goal of growing awareness and retailer sentiment.
• Plan and manage the speaking and interview engagements for brand spokespeople including but not limited to Omni, DE&I, retailer and supplier sustainability and marketing ambassadors.
• Oversee bi-annual D&I progress report strategy, storytelling and share out strategy in partnership with Marketing and D&I Leadership.
• Lead our proprietary storytelling tools and calendarized moments including our newsroom, white papers (LinkedIn Voices, etc.) leadership profiles and development of new Sephora led-stage programming.
• In partnership with the Senior Manager, help lead day-to-day management of the US public relations agencies, providing direction and overseeing execution of press outreach and activities for company and brand initiatives.
• Liaise with cross functional teams in Marketing, DE&I, and Internal Comms to evaluate, plan and coordinate upcoming program focuses, outputs and relevant updates.
• Support the Senior Manager with issues management including response planning and as issues arise by acting as a participating partner of the Reputation Comms Lead team including our agency and cross functional partners.
• Operate as the lead contact for Internal comms, including briefing and aligning announcement programming, business and best practices share outs, and sharing Sephora news for a variety of internal audiences.
• Help coordinate and execute relevant cross functional, monthly, and quarterly reporting.
• Lead contact for LVMH Media, including managing LVMH extranet, VOICES and DMR reporting.
• Maintain composure, problem solve, and partner with both internal and external groups to ensure the retailer and brand is represented according to our values in all situations.
• Assist in managing the Public Relations budget, calendar, and marketing task list with ease.

What we are looking for and believe you need as a candidate:

• 5+ years public relations experience, in-house or agency
• Experience preferred in multiple communications realms, including but not limited to beauty, consumer goods, corporate social responsibility, sustainability, and technology. B 2 C experience required.
• Experience in all realms of media, including new media including but not limited to managing influencer strategies and relationships
• Expertise in advising senior leadership through various corporate, customer service and social media issues
• Excellent communication skills (written, oral, and interpersonal), with a keen understanding of press relations and how to balance messaging and company priorities as a spokesperson
• Strong presentation capabilities, can communicate upward and laterally, informing partners well and with ease
• Strong critical thinking capabilities and ability to partner with other groups
• Effective organizational and time management skills, can juggle many projects at once
• Independent thinker, values the capabilities and work quality of a team, has a strong understanding of internal and external clients and needs/priorities
• Self-starter, action-oriented, resourceful, can take a project or program from start to completion
• Charisma, thinks on the fly, can balance personality and professional perspective with business objectives and priorities
• Thrives in an environment with a large amount of public exposure and a diverse range of personalities and opinions
• Enjoys being a team leader, with emphasis on development and career pathing for direct reports, including being able to have critical conversations
• University degree

We’re excited about you if you have:

• Understanding of retail cosmetics and passion for beauty and client experience
• Elevated computer and social media skills. Proficient in Microsoft Office suite (Excel, PowerPoint, Word); Experience with Adobe InDesign, Photoshop and Dreamweaver
• Flexibility and ability to take and incorporate feedback from a variety of stakeholders
• Ability to work independently as well as with a team
• Fluent speaker and writer in English, Spanish and French

Some considerations that are required for the role:

• Full time employment, exempt position
• Able to travel independently, with a flexible schedule that can include weekends, as required
• Effective management of travel, schedule, and expenses
• Flexible with extended hours during events
• Work in a fragrance-filled environment
• Lift and move 50 pounds #LI-SCR

While at Sephora, you’ll enjoy…

• 
  Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.
• 
  Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
• 
  Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
• 
  Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
• 
  Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
• 
  Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.