Serco Hiring For General Clerk II – Seasonal – Rogers, AR at Rogers, Ar, Rogers, AR Full Time

Serco’s General Clerk II at our Rogers, AR location, supports the Federal Government Affordable Care Act and through the dedication of our employees, they help consumers as they enroll in affordable health insurance and insurance affordability programs.

Serco is a leader in health care services that support vital government programs and enhance the experience and outcomes of consumers. In partnering with Federal agencies and State governments Serco has set the standard of excellence for large-scale, high-volume programs and solutions that deliver vital citizen services in areas including healthcare and retirement benefits to millions of Americans. Serco focuses on the customer experience that aligns government services with heightened expectations of citizens to achieve excellent and convenient customer service.

In this position as a part of this amazing team, you will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. These clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

You will provide telephone and computer support by following specific scripts and guidelines and you will be seated at a computer for the majority of your shift.  This position is on a Federal U.S. Government contract which will require candidates to pass a background investigation and drug screen.  Medical marijuana cards are not acceptable.

Specific responsibilities you will perform:

• Post information to agency records and modify forms or records.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change
• Additional duties as assigned.

Available schedules:

• Sunday – Thursday – 6:30 AM-3:00 PM
• Tuesday – Saturday – 6:30 AM-3:00 PM
• Sunday – Thursday (Monday-Thursday 3:30 PM-12:00 AM, Sunday 9:30 AM-6 PM)
• Tuesday – Saturday (Tuesday-Thursday 3:30 PM-12:00 AM, Friday 1:30 PM- 10:00 PM, Saturday 9:30 AM-6 PM)
• Working weekends are mandatory

This position has the flexibility to be onsite or a temporary telecommuting position. However, you will participate in some in-person training on site and need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees.

To qualify for this position as a temporary telecommuting employee (not required if you desire to work onsite), you must meet the following requirements:

• You must be able to commute to the Serco office in Rogers, AR and are able to work onsite once COVID restrictions are lifted.
• You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.
• You have a private location in your home to conduct confidential phone conversations.
• Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. 
• You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.

Military Veterans and spouses are encouraged to apply.

Depending on hire date, seasonal employment typically ranges from three to six months in duration.

Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.

Qualifications

Requirements for you to be successful in this position, you must have:

• High school diploma or equivalent, and at least six months of work experience in a similar job.
  • Equivalent education beyond high school may substitute for experience.

This position pays 14.38/Hour plus $4.22 Hour H&W.

This position is on a Federal U.S. Government contract which will require candidates to pass a background investigation and drug screen.  Medical marijuana cards are not acceptable.

You Must:

• Have clerical skills including data entry, typing and outbound telephone calls.
• Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired.
• Be able to use a computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).
• Be able to multitask using two computer screens and navigating between multiple software programs.
• Be able to demonstrate the ability to work independently, performs as a self-starter, and meet critical deadlines.
• Be able to communicate effectively.
• Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.

Please take a few moments to apply to this great opportunity.  Join us in being Serco Proud and a team that is making a Difference Every Day!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset – we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older