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Job Description
Overview: Who is SMG?
When brands want to know if they’re delivering on customer + employee expectations, they talk to us. SMG helps organizations act on feedback to drive loyalty and improve their business. That’s because our unique software with a service (SwaS) approach sets us apart from the software as a service (SaaS) model offered by most experience management companies. Our clients don’t just get powerful platform technology that measures experience feedback—they get ongoing, full-service support through SMG’s differentiated professional services. That’s where you come in!SMG embraces our collective differences as human beings. We celebrate diversity and create an inclusive work environment in which all employees experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.*
Who we want: *
SMG is looking to add an organized, detail-oriented Account Analyst to our Client Insights team. This role is a critical member of the team that directly interacts with clients to implement and support customer experience measurement programs. You’ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world.
If you have great relationship-building and analytical skills, are detail-oriented, can multi-task like a pro, and want to learn and grow—this is the role for you.Visit https://www.smg.com/careers/client-insights to learn more about the Client Insights team at SMG.
Responsibilities: What you can expect in this role:
Work with Account Managers to develop, implement, and maintain long-term customer satisfaction programs across a variety of clients; coordinate cross-department workflows; communicate daily with internal and external stakeholders; assist with customer service helplines (answering client questions, providing solutions and insights); collaborate and interact with clients over the phone and via email; assist in the creation of client presentations.
Qualifications: What you’ll need to succeed:
- At least 1-2 years of relevant work experience
- Bachelor’s degree
- Intermediate to advanced proficiency in Microsoft Office (Excel + PowerPoint)
- Excellent verbal and written communication skills
- Extreme attention to detail
- Organized + flexible work style
- Strong multi-tasking and creative problem-solving skills
- Ability to travel 10-15% of the time
- Experience with a consulting firm, market research company, or other service-based organization is a definite plus
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Why SMG: *
To learn more about SMG, visit www.smg.com.Job Type: Full-timeWork Location: Multiple Locations
