ServiceNow Hiring for Manager/Sr. Manager, Customer & Partner, Strategy & Operations Job at San Francisco, CA Full Time

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Sr. Manager, Customer & Partner, Strategy & Operations

Company

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We are the fastest growing enterprise cloud software company in the world and have been recognized by Forbes as the #1 most innovative company (https://bit.ly/2LYJzRE). For us, this is just the start.

The Role

As a member of the Customer & Partner organization, this role will focus on the major opportunities to advance our global go-to-market efforts and serve as thought leader and business partner to senior leaders within the Customer & Partner organization.

You will be expected to collaborative and a player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. You are expected to be able to drive work cross-functionally across the entire go-to-market organization in support of C-suite priorities. And you should be a trusted advisor to the team leaders across Professional Services, Customer Success, Training, Global Alliances and Channel, and Customer Experience.

In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and execute their strategic agenda. Examples of past projects include: defining and launching Customer Success, defining Global Alliances and Channels operating model, designing Services GTM strategy, refining cross-organization operating model and metrics.

Preferred candidates will have not only several years of top-tier management consulting experience; but also, considerable go-to-market operating experience within Enterprise Software or Technology.

What You Get To Do In This Role

• Lead critical strategic projects; work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process.

• Lead the end-to-end lifecycle of a project, from strategy to operationalization to execution to results

• Be part of shaping a new organization’s strategic priorities

• Bring the voice of the customer the organization: understand and draw insights from key industry, customer trends, and customer/partner feedback to provide insight

• Develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to grow the region

• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution

Qualifications

In order to be successful in this role, we need someone who has:

• 8+ years total work experience with ~4 years post MBA working at a top management consulting firm, private equity, or strategy and operations at a technology company (or similar)

• Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions

• Experience in building trusting relationships and influencing others (incl. executive audiences)

• Strong people development and leadership skills; able to manage multiple extended or virtual teams

• Collaborative team player who is also an independent thinker

• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments

• Expertise in the enterprise software/ SaaS industry a plus

Education

• MBA from a top-tier program

• Bachelor’s degree with strong academic performance.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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