Serving Spirit Home Care Hiring for Home Care Scheduler Job at Narberth, PA Full Time

Home Caregiver Scheduler

About Serving Spirit Home Care LLC

The mission of Serving Spirit Home Care, LLC is to provide the absolute best companions and caregivers to seniors so they can enjoy health and happiness in mind, body, and spirit, in their own homes. We are committed to fundamentally reconceptualizing of what it means to age.

Our locally owned family business is founded on the principle of joyfully serving others’ needs first. We believe that senior care must include loving care for the mind, body, and spirit. We serve the mind and heart!

Serving Spirit has intentionally built a great team of compassionate caregivers with the utmost integrity. Our experienced caregivers are highly skilled, licensed professionals, who are thoroughly screened, bonded, and insured.

We are embarking on an exciting new growth chapter that focuses on providing exceptional client services, caregiver engagement, technological innovation, and sustainable growth in new markets and services.

The Professional Opportunity

Serving Spirit Home Care is seeking a person of integrity and compassion to help serve the elderly in their homes by assuming a significant role within our company as our Home Caregiver Scheduler. We are a mission-driven organization that is dedicated to significantly improving the lives of primarily seniors as they age and wherever they call “home”.

The Home Caregiver Scheduler is primarily accountable for ensuring that Serving Spirit Home Care’s Clients and Caregiver’s are strategically matched and available as required. The Home Caregiver Scheduler is expected to meet at a minimum and/or exceeds the needs and expectations of all our clients by providing them with the best home caregivers in the industry.

The Home Caregiver Scheduler is a well-organized person who takes ownership of responsibilities and exhibits passion, enthusiasm, a firm commitment to working cooperatively with fellow teammates. The Scheduler displays focus, creativity, a willingness to do whatever it takes to accomplish objectives, intolerance of mediocrity and inefficiency, perseverance, patience, the ability to work independently, and a continual drive for excellence. The Home Caregiver Scheduler reports directly to the Associate Director of Staffing & Technical Services. and has direct access when needed with the Sr. Director of Client Services.

The Home Caregiver Scheduler must meet the following critical objectives:

• Represent and drive the Serving Spirit Home Care’s brand of delivering excellence in all interactions with both potential clients and existing clients.
• Support the Staffing and Technical Services Team by using measurable outcomes that hold each member accountable for delivering client service excellence, caregiver engagement, overtime reduction, and net margin improvement.
• Build and maintain relationships with all fellow colleagues and Caregivers to encourage professional excellence, loyalty, cooperation, and longevity.
• Work Cooperatively with all Serving Spirit Home Care Management Staff and Caregivers.

Home Caregiver Scheduler:

• Exceed the expectations of Client Care Managers in support of home care clients for responsiveness, helpfulness, and friendliness.
• Respond as quickly as possible in support of all Client Care Manager’s clients’ questions and issues.
• Schedules and coordinates all caregivers in support of the Client Care Manager.
• Ensures that needs and personalities of the care recipients are matched with the appropriate field caregivers to achieve compatibility, continuity, and overall amazing care.
• Updates and maintains client electronic information and documentation.
• Must be available to receive calls off hours on occasion for issues, emergencies, or back up

Skills and Qualifications Required

• At least 1-3 years of demonstrable success as a Home Caregiver Scheduler. Success means having met or exceeded specific departmental objectives for productivity or other measures of performance
• At least 1-3 years of demonstrable success as a Home Caregiver Scheduler of demonstrable success providing exceptional customer service and support
• Ability to work and thrive in a fast-paced environment
• Possessing personal qualities include but is not exclusive to the following:
• Possess a passion for excellence
• Ability to stay organized and focused on what is important
• Ability to display initiative
• Ability to be resilient under strenuous circumstances
• Strong desire and ability to work cooperatively and support colleagues succeed professionally
• Ability to maintain a sense of humor and humility
• Ability to act as a true and valuable support resource to the Serving Spirit Home Care Team.
• Ability to be creative to resolve issues and challenges
• Ability to be both detail-oriented and strategic when warranted
• Should possess H.S. Diploma, GED, or higher education
• Prior scheduling experience preferred
• Basic Medical Terminology
• Interpersonal, organizational, and communication skills
• Ability to carry out directions and possess goo reading and writing skills.
• Maturity and Ability to deal effectively with the demands of the job
• Computer skills including but not limited to MS Office, Excel, and Medical / Home Care EMR System.
• Ability to perform the following tasks when and if necessary.
• Ability to participate in physical activity.
• Ability to work for extended period of time while sitting, standing and/or being involved in physical activity.
• Moderate lifting.
• Ability to do moderate bending, lifting, and standing on a regular basis.

Benefits. We offer a competitive benefits package that includes medical coverage, dental, vision, disability, paid holiday and sick time and other voluntary benefits.

This position requires focused and a regular schedule in the office.

Become Part of our Team and Make a Significant and Positive Impact in the Lives of our Seniors

Job Type: Full-time

Pay: $30,000.00 – $50,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Narberth, PA 19072: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location