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Job Description
SERVPRO – Team Miller is the leading SERVPRO franchise in the country – we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 1900 franchises across the country. With 15 franchises across Michigan and Indiana, we service all of Fort Wayne, Indiana, Metro Detroit and up through Saginaw / Midland counties. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best – we grow from within and we prioritize training and certifications for our teammates.
Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Construction Operations Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO Franchise team member, you will receive a competitive pay rate, with opportunity to learn and grow.
Primary Responsibilities * Customer and Client Satisfaction
- Oversee and ensure customer and client satisfaction.
- Division Management
- Monitor volume of work.
- Develop departmental budgets for General Manager or Owner approval.
- Assist in finding and vetting subcontractors.
- Manage all aspects of construction division.
- Operations Management
- Manage daily operations of construction team.
- Validate potential construction leads.
- Assign leads/projects to construction managers and superintendents.
- Ensure construction team follows proper work process.
- Review and evaluate estimates created by construction managers.
- Perform tasks within the project management process to assist construction team as needed (i.e. high volume, large project, etc.).
- Assist construction managers with budgeting and bidding.
- Communication Management
- Conduct weekly Work-in-Progress meetings with construction team.
- Ensure two-way communication with the mitigation division.
- Team Management
- Manage individual team members who work together to process construction projects.
- Train construction team members.
- Conduct periodic performance reviews with individual construction team members.
- Ensure employee compliance with all Company policies.
- General
- Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator, Construction Superintendent, and Construction Manager.
Necessary Experience and Skill Set
- Previous construction management experience.
- Excellent organizational and leadership skills.
- Ability to meet established production goals and maintain profitability.
- Effective written and oral communication.
Formal Education/Training
- High school diploma/GED
- Project Management Professional (PMP) certification preferred
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 8:00 a.m.-5:00 p.m., Monday-Friday, 40 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.
SERVPRO of West Sterling Heights is an EOE M/F/D/V employer
Each SERVPRO Franchise is Independently Owned and Operated.
