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About Shawnee Optical
Our brand promise: To provide an unforgettable eyecare experience through high quality service, tailored optometry care, and a compassionate staff.
MORE THAN 35 YEARS OF HELPING PEOPLE SEE THE WORLD BETTER
Shawnee Optical has a long and extensive history of proven commitment, dedication and service to patients. The trust we have earned and the reliability we have consistently shown over those 35 plus years is what our patients expect. Moreover, it’s what they always get!
About the Job
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Duties and Responsibilities
- Acknowledge and greets patients, customer, and vendors as they walk into the store, in a friendly and welcoming manner
- Answers and responds to telephone inquiries in a professional and timely manner
- Schedules appointments
- Gathers patients and insurance information
- Verifies and enters patient demographics into EMR ensuring all fields are complete
- Verifies vision and medical insurance information and enters into EMR
- Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
- Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
- Prepare insurance claims and run reports to ensure all charges are billed and filed
- Print and prepare forms for patients visit
- Collects and documents all charges, co-pays and payments into EMR
- Allocates balances to insurance as needed
- Maintains a clean workspace at all times
- Practices economy in the use of _me, equipment and supplies
- Performs other duties as needed and as assigned by manager
Qualifications
- High school diploma or equivalent
- Basic computer literacy
- Strong organizational skills and attention to detail
- Strong communication skills (verbal and written)
- Must be able to maintain patient and practice confidentiality
Full-Time/Part-Time
Full-time
Education Requirements
High School or Equivalent
Travel Requirements
Negligible
Practice Name
Shawnee Optical-West Erie
Work Location
On-Site
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