Field Service Technician
Position Summary
This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide onsite technical service on various inmate technology solutions that include phones, video visitation systems, infrastructure and other telecom system repairs. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within assigned correctional facilities in the State of Pennsylvania while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to assure quality customer service is being provided to all customers and issues are being resolved in a timely manner.
Key Responsibilities
Minimum Qualification Requirements
Working Conditions
This position will require daily and/or weekly contact with the Lead Technician and the Account Manager to review account performance. The incumbent will be expected to follow all guidelines set forth by the company and the correctional facilities. Will require travel to and work in correctional facilities. Must be available on call 24×7, except when on vacation or personal leave. Must be able to pass company and facility background checks. May require weekend and evening hours.
Supporting Competencies/Preferred Skills
ShawnTech Communications, Inc. provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Work Remotely
Job Type: Full-time
Pay: From $47,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Application Question(s):
Experience:
Work Location: Multiple Locations
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