What You’ll Do:
The Head of Customer Success plays an integral role in ShipperHQ’s revenue function. Along with leading the team, this position has a primary focus on reducing customer churn and increasing retention rates. Additionally, the Head of Customer Success will ensure that our customers receive the highest level of service and support and that our teams are aligned and working together to drive customer satisfaction and retention. They are a key member of the management team and will work closely with other department heads to ensure that our customers receive the highest level of service and support.
Your Impact:
What we’re looking for:
Why ShipperHQ?
This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies because of our collaborative learning culture that fosters continuous growth and innovation.
Benefits and Perks:
Logistics:
At ShipperHQ, we’re proud to be a team that’s as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.
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