Manages the network and is responsible for all of the network operations, direction and changes. Directs IS Help Desk Personnel and processes. Also administers all network-related bills and services. Acts as project supervisor/leader as required. Meets customer needs to the best of the incumbent’s ability, in line with Siegwerk philosophy that the customer is the #1 priority. Adheres to all departmental/company policies and standards to include (but not limited to): (1) maintains a neat, clean and safe work area; (2) maintains regular and consistent attendance; and (3) maintains positive working relationships.
Must have MERAKI and CHECKPOINT experience.
Job Responsibilities
Manages the acquisition, installation, and maintenance of the organization’s local area networks and wide area networks.
Manages the Help Desk activity and supervises Help Desk personnel.
Analyzes products and recommends use of new products and services to senior management.
Manages LAN/WAN performance and security.
Supervises personnel as necessary
Leads and coordinates networking projects in all countries in the NAFTA region
Establishes and implements policies and procedures for LAN/WAN usage throughout the organization.
Job Responsibilities (cont’d)
Supervises the network design, network software and network cabling strategies of the organization.
Provides LAN and WAN related technical support and in-house training to users as needed.
Monitors and approves all telecommunication related bills.
Performs router and switch configuration
Administers external and internal electronic mail services.
Responsible for disaster recovery planning.
Participates in IS strategies planning process.
Other duties as assigned.
Education and Experience
Bachelor’s degree (Science degree preferred) with a minimum three years related experience or equivalent combination of education and experience. Microsoft certification preferred but not required.
Knowledge/Skills/Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent interpersonal and communication skills required.
Ability to supervise people and manage multiple concurrent projects
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Knowledge/Skills/Abilities (cont’d)
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of Microsoft server and workstation products. Familiarity with LAN/WAN principles is essential. All forms of PC-based software in a mainly Windows environment. Use of most standard office equipment.
Travel 10%-15%
Supervisory Responsibilities
Direct Reports: 1
Indirect Reports: 0
Internal/External Contacts
Daily contact with users from all locations; moderate contact with vendors
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