SimplePractice Hiring for Internal Communications and Change Management Lead Job at Denver, CO Full Time

About Us
At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.
The Role
We’re seeking an Internal Communications & Change Management Lead to join the Operations & Culture group. The Operations & Culture group drives efforts to develop and implement business strategies, design effective business and operating models, improve effectiveness, improve customer experience and satisfaction, and improve operations, all without compromising company culture, customer satisfaction, or business objectives. You’ll partner closely with leadership and subject matter experts across the organization to develop effective change management & internal communications strategies, plans, and deliverables in support of organizational evolution and transformation. You’ll report to the Vice President of Operations & Culture.
As a key member of an integrated team, the Internal Communications & Change Management Lead should have a strategic and executional mindset in order to support multiple initiatives while delivering high-value change management & overall internal communications to support organizational goals. You will also serve as a change management authority who can quickly assess and scope critical needs to recommend a strategy and next steps based on deep expertise, lead change management workshops with senior leaders, support multiple change management projects simultaneously by providing expertise, and pushing for progress and results in the midst of ambiguity.
To thrive in this role, you are a natural self-starter, excited to join a resourceful and solutions-oriented team in a fast-paced environment and focus on fueling SimplePractice’s success.
Responsibilities

• Develop, maintain, and drive internal communications strategy, activities, plans, and timely production of communications deliverables that enable and inspire our team of 300+ to serve our customers and drive business success.

• Develop create and lead weekly company-wide meetings that are informative, impactful, meaningful and inspirational to our diverse team

• Develop, review, and oversee internal communications in support of priorities (e.g., leadership messages, talking points, webinars, newsletter content, internal website pages, etc.).
• Develop and monitor change management project plans; including tracking and addressing risks to the plan and reporting progress against milestones to keep activities on schedule.
• Maintain discretion and confidentiality at all times when dealing with sensitive or proprietary information.
• Coach team members on best practices to optimize communications and change through our internal channels.
• Collaborate closely with Leadership, HR, Business Operations, and the Team Member Experience groups to ensure effective and efficient collaboration as we help our leaders influence positive behaviors, drive change, reinforce successes, and promote a strong sense of community through coordinated, consistent messaging.
• In collaboration with the VP of Operations & Culture, support and inform the program level change management & communications strategy for Future of Work organizational transformation efforts.

Desired Skills & Experience

• Communications professional with 3-5+ years of relevant experience, including in internal change management & communications programs
• Exceptional creative, writing, and editing skills and previous writing/editing experience in internal communications, PR, or journalism fields
• Organized with ability to prioritize and manage team expectations across multiple competing projects/priorities with aggressive due dates, quick turn-around times, and potentially ambiguous environments
• Proven ability to research, analyze, and consolidate complex content into cohesive, clear, straightforward messaging
• Demonstrated leadership ability to influence and empower others in a cross- functional team
• Strong initiative and independence, needing limited oversight and ability to self-manage assigned projects
• Experience in measuring the effectiveness of change management & communication strategies and approaches.
• Ability to work well in a virtual team environment
• Ability to travel up to 10-20% to Los Angeles office

California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:

• Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).

We collect the above categories of personal information for the following business purposes:

• To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).

For more information about our privacy practices, please visit our Privacy Policy* or contact us at *[email protected].

Job Type: Full-time