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SUPERVISOR: CBO Team Lead, Payment Posting
JOB DESCRIPTION
MAJOR DUTIES AND RESPONSIBILITIES
MINOR DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
SKILLS AND SKILLS AND ABILITIES
Work environment
JOB TITLE: RCM Payment Poster
SUPERVISOR: CBO Team Lead, Payment Posting
At Simply Beautiful Smiles, we provide excellence in family dental care resulting in beautiful, confident smiles and genuine, unforgettable experiences. Every interaction reinforces that each person has value as an individual. We hope our positive interactions will motivate all recipients to uplift themselves and others.
JOB DESCRIPTION
Our organization is currently seeking a CBO RCM Payment Poster.
The CBO RCM Payment Poster is a key strategic and operational role responsible for RCM activities related to posting of payments, denials, and adjustments. The main functions of the Specialist are to ensure accurate and timely posting of EOB payments from insurance companies, as well as patient payments from various sources, to patient accounts.
Dentrix Enterprise experience is strongly preferred.
MAJOR DUTIES AND RESPONSIBILITIES
- Capable of posting miscellaneous payments (manual and electronic) to patient accounts
- Export all 835 electronic payment files in preparation of posting
- Resolve any edits and report issues timely and accurately from all 835 payer files
- Post all non-EDI payments, contractual allowances, rejection codes, deductibles, and copayments
- Update and maintain logs and spreadsheets used for reconciliation
- Obtain missing ERA/835/EOB from payers via portal or telephone
- Research unidentified payments and/or recoupments to determine appropriate resolution
- Apply required adjustments and identify credit balances at time of posting. Correct any erroneous mistakes.
- Submit refund requests, as needed
- Maintain or exceed established productivity goals and quality standards
MINOR DUTIES AND RESPONSIBILITIES
- Participate in other revenue cycle meetings, as necessary
- Perform other duties as required or requested by leadership
QUALIFICATIONS
- High School Diploma or equivalent
- College Degree and/or equivalent experience
- Ability to type a minimum of 45wpm
- Working knowledge of EOB’s, EFT’s, and ERA’s
- Payment posting experience preferred
- 1-2 years experience in a dental setting is strongly preferred
SKILLS AND SKILLS AND ABILITIES
- Fluently speak, read, and write English
- Good verbal and written communication skills
- Self-directed, organizes and prioritizes work, and manages multiple tasks and assignments
- Ability to work independently within guidelines and company policies
- Manages time well and performs assigned duties with attention detail, accuracy, and follow-through with minimal supervision
- Strong analytical and problem-solving skills with ability to identify trends, define problems, and develop solutions
- Basic Microsoft applications including Outlook and Teams
- Interacts with confidential information in a professional manner
- Must be able to make independent decisions
Work environment
- Fast-paced environment
- Requires working at a desk and to use of a telephone and computer
- Normal sight and hearing ability
- Use office equipment and machinery, including but not limited to, copiers and fax machines, effectively
- Ability to ambulate to various parts of the building
- Ability to bend, stoop and reach
- Work effectively with frequent interruptions
- May require additional work hours as needed to achieve deadlines
- Minimal lifting, if any required
INDSBS
