Sitel Group Hiring for Director, HRBP – Global Corporate (Remote, US) Job at Texas Full Time

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

You Will

The Director, HR Business Partner will be responsible for the HR/leadership business partnership activities, developing, aligning and executing on HR initiatives with our contact center operations both in brick and mortar locations as well as virtual. This role will have frequent contact with Executive North America leadership members, and will be part of the North America HR leadership team reporting to VP, HR – North America.

• Work directly with NA functional leaders to define and execute human capital strategies to attract, engage, develop, and retain their people. This include providing guidance regarding effective organizational structure, pay strategies and organizing employee engagement action plans.
• Responsible for all people compliance activities for associates inclusive of policies and administrative processes.
• Ability to work in agile environment with digital mindset.
• Expected to be key driver for culture and diversity initiatives across all groups supported.
• Manages professional talent acquisition for North America.

You Have

• 4-year college degree in human resources or business or equivalent experience and education,
• Bonus points for a Master’s degree in a related field preferred and/or SPHR certification.
• 10-15 years progressively responsible experience in Human Resources management inclusive of HRBP and HR Generalist responsibilities.
• 5-7 years experience working as a Human Resources leader supporting senior leadership teams in a Corporate/ professional environment.
• Background in associate relations, learning and development, and problem/conflict resolution.
• Experience demonstrating extensive knowledge and application of current employment laws required, including Title VII, FLSA, FMLA, ADA, EEO, and OSHA.
• Experience managing, coaching, and developing others.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people – to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Director, HRBP – Global Corporate (Remote, US)