Starting hourly rate is 17.00 hourly plus a 300 sign-on bonus and an attractive monthly bonus program. Average annual equivalent salary with base and bonus range from 37K – 42K per year based on agent’s personal performance. Additionally, we offer a comprehensive benefits package for full-time positions, which includes: Medical, Dental, Vision, and Life Insurance, as well as a 401K. Smile Brands, Inc. and all relevant Affiliates are Equal Opportunity Employers.
Essential Duties and Responsibilities
Respond to inbound calls and online WEB appt requests to schedule appointments with the goal of securing an appointment for each prospect while creating a great customer experience
Answer general questions
Utilize knowledge tools to understand accepted insurance, office hours, scheduling guidelines and dentist details
Explain dental discount plans to potential cash patient
Must identify payer type to appropriately obtain insurance benefits to check status eligibility and office assignment.
Cancel and reschedule appointments as necessary
Follow up with patients that miss appointments
Field patient concerns and escalate to Call Center Management for appropriate follow up
Meet or exceed department performance targets to include; meeting average calls handled for the month, productivity goals, Quality Assurance expectations, maintain a strong and call to booked conversion and call to show conversion
Other duties as assigned
Opportunity to work remote in the following states: TX, CA, WA, OR, IL, NC, MI, AZ, UT, CO or FL
Qualifications:
Preferred Experience:
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