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Job Description
Unit Description:
Join a great team where patients are at the heart of everything we do!
Sodexo is seeking a full-time Regional Operations Support Manager 3 (ROSI) to provide Environmental Services/ Custodial Management support for Renown Regional Medical Center, Renown Rehab Hospital and Renown South Meadows Hospital located in Reno, NV. Renown Regional Medical Center is part of Renown Health, a non-profit hospital in Reno, Nevada. It is Renown Health’s flagship hospital and the region’s only level II trauma center.
The ROSI 3 position will support our Environmental Services Teams at Renown Health
Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
Primary Responsibilities:
Client / Customer Service – 20%
- Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
- Provide effective communication for clients and customers to ensure excellent customer service.
- Effectively partners with client and Sodexo employees to drive successful outcomes.
- Complies with all client policies and procedures.
Operational Excellence – 40%
- Owns, drives, and measures operational excellence outcomes of Sodexo and client.
- Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
- Creates a continuous quality improvement culture that drives operational efficiencies.
- Drives change and creates a culture where change is embraced and operationalized.
- Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making – 20%
- Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
- Accountable for effective utilization of labor resources.
- Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
- Effective risk management by ensuring consistent regulatory and legal compliance.
- Compliance with supply chain management requirements.
- Understands and effectively manages unit finances in the Sodexo budgets.
- Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
- Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
- Effectively delegates operational responsibilities to appropriate individuals / positions.
- Follows best practices in decision making to determine best solutions for the business.
Safety – 10%
- Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
- Behaviors include: Working as a team for safety
- Communicating Effectively for Safety
- Managing Safety Risks
- Optimizing Human and Environmental Factors
- Recognizing, respond and ing incidents
- Adherence to all operational safety practices and protocols
- Drives a safety culture throughout the team
Talent – 10%
- Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
- Creates a culture of continuous learning and development for self and those within the unit assigned.
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to their vaccination status as required by applicable law and/or client requirements.
Not the job for you?
At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. .
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. What We Offer:
Sodexo offers fair and equitable compensation, partially determined by a candidate’s education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate’s specific criteria, like experience, skills, education and training. Position Summary:
The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.
Primary Responsibilities:
Client / Customer Service – 20%
- Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
- Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
- Complies with all client policies and procedures.
Operational Excellence – 20%
- Owns, drives, and measures operational excellence outcomes of Sodexo and client.
- Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
- Creates a continuous quality improvement culture that drives operational efficiencies.
- Drives change and creates a culture where change is embraced and operationalized.
- Brings innovation to client organization through deployment of Sodexo programs and brand.
- Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.
Analysis & Decision Making – 20%
- Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
- Accountable for effective utilization of labor resources.
- Analyses data such as labor and turnover s, etc. to engage in data driven decision making around talent.
- Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
- Effective risk management by ensuring consistent regulatory and legal compliance.
- Compliance with supply chain management requirements.
- Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.
- Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
- Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
- Effectively delegates operational responsibilities to appropriate individuals / positions.
Safety – 20%
- Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
- Behaviors include: Working as a team for safety
- Communicating Effectively for Safety
- Managing Safety Risks
- Optimizing Human and Environmental Factors
- Recognizing, respond and ing incidents
- Adherence to all operational safety practices and protocols
- Drives a safety culture throughout the team.
Talent – 20%
- Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
- Creates a culture of continuous learning and development for self and those within the unit assigned.
- Develops rigorous plans to continually enhance employee engagement and recognition
Qualifications & Requirements:
Basic Education Requirement – Bachelor’s degree in a relevant field or equivalent work experience
Basic Management Experience – 3 years
Basic Functional Experience – 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
