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Full Job Description
Sales Engineer – Government
The Company
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.
Position Description
At Softdocs, our Sales Engineers are pivotal to our company’s success. You will be a key member of our fast-growing and high-performing sales team and partner with our sales executives to showcase our platform’s value and manage the sales cycle’s technical aspects.
We are seeking a results-oriented, customer-focused individual who possesses skills in technical solution mapping with a strong ability to build trust with both technical and non-technical audiences. To ensure success as a Solutions Engineer, you should have in-depth knowledge of Cloud, SaaS and hardware systems, a passion for sales, and excellent verbal communication, written communication, and presentation skills. On a day-to-day basis, you will be responsible for driving technical discussions, demonstrating our platform, responding to RFIs/RFPs, building business value assessments, and maintaining the sales demo environments.
The role reports to the Director of Sales Engineering.
Position Responsibilities
- Become a trusted technical advisor in the sales process. Understand your customers’ business objectives and how Etrieve’s products can help solve their current pain points
- Participate in product demos, act as a subject matter expert on data security and lead Proof of Concepts (POCs)
- Exhibit proficiency of the core platform, including all current and future features
- Participate in trade shows, conferences, webinars, and events
- Work with Development in support of solution enhancements
- Keep up to date on relevant competitive solutions, products, and services
- Log all customer interactions within Salesforce
The Ideal Candidate
- 2+ years’ experience in Cloud or SaaS Enterprise software sales
- Familiarity with programming or scripting a plus (e.g. HTML, JavsScript, CSS, etc.)
- An understanding of common databases (Oracle, SQL, Sybase, DB2), networking, and operating systems
- Able to articulate the benefits of SaaS
- Excellent communication (verbal and written), interpersonal, organization, documentation, and presentation skills
Required Education and Experience
- 3-5 years of sales engineering experience, preferably with a minimum of 2 years supporting government / public sector engagements
What We Offer
- Remote Position – this role is 100% remote!
- Direct Access to our CEO – direct access to ask our CEO anything starting day 1!
- Benefits- Medical (PPO & HDHP w/ HSA and FSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
- Remote Work Office Set Up – we give you a stipend to purchase the laptop you’d like and supporting equipment you need to do your best work!
- Flexibility – set your work hours while cognizant of work priorities, and being available for clients is critical
- Professional Development – you will develop your skillsets within and outside the role and have opportunities to excel professionally and personally
- Mentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
- People First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Inclusivity is one of our core values!
- Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ years
- Inclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and quarterly company meetings
Travel
- Ability to travel 25-50% domestically and internationally, including nights or weekends
Applicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check.
