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Job Description
About Us: We are a travel company specializing in outdoor experiences. We connect locals with organized and curated adventures. We make outdoor experiences easy and accessible for 100,000 adventures and Fortune 500 companies. Our goal is to bring our customers world-class adventures with access to the highest quality merchants at the greatest possible value. Grab your friends and families to join us and also connect to other like-minded adventurers along the way. Responsibilities: Wexe2x80x99re looking for an enthusiastic and highly motivated individual with a strong operational background who is passionate about adventure travel to join our team. The Operations Manager is responsible for handling most day-to-day operations including: trip operations, staff scheduling, staff hiring & management, and customer support. Detailed job responsibilities include:
- Oversee day-to-day operations, processes, and infrastructure while looking for opportunities of improvement or revision.
- Support back-office and conduct staff scheduling, hiring, and training.
- Establish and maintain credible, professional relationships with external vendors.
- Provide customer support and monitor overall customer satisfaction.
Requirements:
- Experience working on the operations role and/or in the travel/outdoor industry.
- Ability to develop and implement operational procedures and policies.
- Excellent interpersonal communication and organizing skills to coordinate project activities.
- Strong customer service experience; ability to speak to anyone on the phone, monitor overall customer satisfaction.
- Excellent and concise written and oral communication skills
- Demonstrate problem solving ability and can juggle many complex tasks at once and extremely organized.
- Good decision-making skills and response to high-pressure situations.
- Dynamic and engaging personality; loves working with and talking to people.
- Passion for adventure and outdoor recreation.
Bonus Points:
- Tourism, travel industry or tour guiding experience
- Event management experience
- Customer service experience
Perks:
- Competitive compensation
- An exciting and dynamic startup work environment with like-minded adventure enthusiasts
Wexe2x80x99re changing the way people think about getting into the outdoors, and wexe2x80x99re looking for great people to join us! Job Type: Full-time Pay: $40,000.00 – $80,000.00 per year Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
COVID-19 considerations:
All customers are highly recommended to wear a mask. Work Location: Remote
