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Overview of Your Role:
As a Shop Service Foreman, you will be responsible that repairs are performed correctly and efficiently by qualified technicians while maintaining a consistent high level of customer satisfaction.
Responsibilities:
- Motivates qualified service technicians.
- Assists technicians in developing their skills.
- Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Ensures and understands compliance with manufacturer warranty and policy procedure.
- Make sure all department employees receive Ford training.
- Provides technical support for technicians when necessary.
- Ensures repairs are charged out correctly.
- Checks progress of each repair order throughout the day.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Road tests vehicles to quality-check work performed.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
- Handles customer complaints within 24 hours, informing other managers as appropriate.
- Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
- Ensures the proper care, storage, and inventory of special tools.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Attends managers meetings as requested.
- Strives for harmony and teamwork within the department and with all other departments.
- Maintains safe work environment.
- Other tasks as assigned.
Qualifications:
- 10 years +experience in a CJDR dealership as technician
- Proven leadership experience
- Previous Foreman experience is a plus
- Customer service experience
BENEFITS
- Medical, Vision, Dental
- 401K Plan
- Growth opportunities
- Family owned and operated
- Long term job security
- Work environment OSHA certified to current Quality Standards
- Highly productive shop
- Clean and professional work environment
- Competitive wages
Job Type: Full-time
Pay: $80,000.00 – $150,000.00 per year
Schedule:
- 10 hour shift
- 8 hour shift
