Southern Marin Dermatology Hiring for Clinical Team Supervisor (Certified Medical Assistant) Job at Sausalito, CA Full Time

Job Description: Clinical Team Supervisor (Certified Medical Assistant)

About SMD

Southern Marin Dermatology (“SMD”) is a thriving private medical and cosmetic practice located in Sausalito, CA. Our recently expanded state-of-the-art clinic has experienced consistent growth over nearly 8 years and now encompasses four physicians, a physician assistant, and two estheticians. This growth has been driven by a strong focus on culture, including respect for our employees and patients, and high standards for patient care.

Job Overview

SMD is seeking an experienced and professional Clinical Team Supervisor to manage our clinical team of medical assistants and scribes. We will consider Registered Nurses, Licensed Vocational Nurses, and Certified Medical Assistants for this position.

This role is primarily responsible for direct supervision of staff, oversight of our patient experience, and day-to-day clinical operations management. To be successful in this position, the Clinical Team Supervisor must be cheerful, friendly, polite, tactful, and professional in appearance and manner. This role reports to the Practice Administrator and the Physician Owners.

Job Responsibilities for Clinical Team Supervisor

1) Staff Supervision

– Supervise team of 8+ clinical staff in the performance of their daily duties, including but not limited to:

• Support providers and other staff by working as a team, adapting to the demands of the clinic, and providing extraordinary patient care.
• Set up exam rooms according to scheduled procedures or anticipate physicians needs if non-scheduled procedure is likely.
• Greet patients warmly and escort then to exam rooms in order of appointment times.
• Get to know regular patients and facilitate a comfortable, patient-focused, inviting environment.
• Obtain medical history and medication list as required by patient’s chief complaint.
• Explain medical procedures to patients and assist with obtaining informed consent.
• Provide courteous and compassionate care.
• Assist in medical/surgical procedures including excisions, cryotherapy, skin biopsies, and skin cancer surgeries.
• Assist in cosmetic procedures including Botox/Dysport, fillers, and laser treatments.
• Perform procedures such as numbing, suture removal, wound checks, and dressing applications.
• Educate patients about cosmetic and medical treatments and SMD skincare products.
• Scribe detailed and accurate medical notes into the electronic medical records (EMR) system.
• Accurately document all symptoms, diagnoses, treatment regimens, and prescriptions in patient charts.
• Take accurate before and after patient photos.
• Escort patients to front desk after visit and handoff to front desk staff for check-out.
• Disinfect, straighten, and stock exam rooms between patients as well as all patient areas at the end of the day.
• Clean/sterilize medical equipment and instruments.
• Prepare path/lab specimens, route to correct lab dictated by patient’s insurance plan, retrieve and log path/lab reports, follow-up per physician’s instructions.
• Complete administrative tasks such as answering/returning patient phone calls, pre-authorizations for procedures and/or medications, prescription refill requests, medical records releases, referrals to other medical offices, etc.
• Maintain familiarity and compliance with OSHA Blood Borne Pathogen standards and HIPAA privacy standards.

– Oversee patient in-office experience and flow

– Manage clinical team staffing schedule: prepare weekly schedule; review/approve full staff PTO requests; communicate with team in the morning as needed for call-outs; provide back-up as needed for coverage of PTO / breaks; update PA and Providers regarding schedule changes

– Schedule (monthly) clinical team meetings; draft agenda and lead discussion

– Work with the PA to recruit and hire staff as needed

– Develop and administer training plan for new hires

– Provide ongoing leadership and coaching as needed to ensure clinical team staff are knowledgeable, efficient, and providing excellent customer service

– Collaborate with the Practice Administrator and Physician Owners to draft and conduct performance reviews for clinical team staff

– Mediate clinical team issues and ensure all staff adhere to our values and policies; escalate to PA as appropriate

2) Patient Experience

– Motivate staff to always be positive, polished, and professional in their interactions with patients, leading by example

– Draft scripted language and train staff to provide patients with consistent, top quality service and an engaging experience, and to address common patient concerns

– Manage patient flow throughout the entire process (beginning with patients arrival in the lobby, rooming, visit and services, check-out, and follow-ups.

– Improve patient satisfaction ratings, especially regarding returning patient messages and processing pre-authorizations and prescription refills in a timely manner

3) Daily Operations

– Document and maintain operational policies and procedures; ensure execution in a consistent and expeditious manner; monitor quality control

– Respond to very high demand for services in a productive and efficient manner; recommend and implement improvements to achieve greater productivity

– Identify and solve operational problems independently; involve / escalate to PA as appropriate

– Manage medical records with attention to detail and accuracy; become an internal “expert” on EMA

– Ensure staff adhere to company, industry, and regulatory regulations (e.g. HIPAA, OSHA, CLIA)

– Assist with audits of patient information; MIPS goals and documentation

– Oversee appearance of facilities and patient areas (cleanliness, stocking, etc)

– Review/approve ordering of medical office supplies within budget

– Perform other duties as assigned by the PA or Physician Owners

Qualifications for Clinical Team Supervisor:

Successful candidates will have many, if not all, of the attributes below:

• 5 – 10 years of relevant experience in a healthcare setting; dermatology or cosmetic services experience a plus
• Active licensure as a Registered Nurse, Licensed Vocational Nurse, or Medical Assistant certification
• Knowledge of medical and skin care terminology. Familiarity with CLIA and MIPS a plus.
• Minimum of 2 years supervisory/management experience
• Bachelor’s Degree (related field preferred)
• Proficient in modern software: Electronic Medical Records (EMR) systems (SMD uses ModMed); Microsoft suite (Outlook, Word, Excel)
• Strong leadership skills: able to motivate, coach, and develop staff to have passion for exceptional customer service
• Effective communicator: able to resolve conflict or difficult issues in a professional and proactive manner, both verbally and in writing; caring and empathetic
• Proactive critical thinker and problem solver: able to anticipate, foresee potential risks ahead of making decisions, thrive under pressure, able to balance patient feelings with business concerns
• Self-directed high achiever: strong sense of personal accountability, initiative and enthusiasm, and a positive attitude
• Resource manager: excellent organizational and time management skills, able to manage resources to achieve goals within budget

Logistics

Location: On-site at our beautiful, waterfront office in Sausalito.

Hours: Full-time (approximately 40 hours per week) Mon – Fri

Compensation: $28 – $32 per hour based on licensure and commensurate with experience.

Benefits:

• Insurances (medical, dental, vision)
• Paid Time Off & paid holidays
• 401K Plan
• Free parking

Must comply with all company policies & procedures, including Covid-19 precautions

Job Type: Full-time

Pay: $28.00 – $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Dermatology

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Masking, vaccine requirements

Ability to commute/relocate:

• Sausalito, CA 94965: Reliably commute or planning to relocate before starting work (Required)

Experience:

• medical assisting: 3 years (Preferred)
• scribing: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant certification (Preferred)

Work Location: One location