Supervisor: Director of Leased Housing
Department: Housing Choice Voucher
Status: Non-Exempt Pay Grade/Range: 11 – Clerical/Labor
The primary purpose of this position is to provide customer service to tenants, landlords, visitors, staff, contractors, and the general public. The incumbent answers or refers questions and provides information in person, via email, and over the phone, respectfully listening and communicating to help resolve problems. This position performs a variety of administrative and clerical duties in support of the Housing Choice Voucher (HCV) Department.
All activities must support Spartanburg Housing’s mission, strategic goals, and objectives.
The following is a listing of the key duties and responsibilities of this position, and the skills, experience and knowledge required for the employee in this position. The listed duties are not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities, but a representative listing of the key duties of the position. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Spartanburg Housing reserves the right to assign work in other areas to equalize or balance the workload, cover absences, or for other business needs of Spartanburg Housing.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of Spartanburg Housing. Uses appropriate judgment & decision making in accordance with level of responsibility.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.
Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Actively participates and collaborates across boundaries and works toward the achievement of common goals. Employee is adaptable and open to new ideas and/or approaches. Employee is aware of changes that impact internal and external customers and effectively communicates the impact when working as a team.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one’s own work and does fair share of work.
Safety Awareness: Employee is cognizant of their surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies, communicates, and assists in the correction of any safety concerns where appropriate.
Supervision
The employee receives supervision and assignments from the Director of Leased Housing. Courses of action, deadlines and priorities are set by established HUD or Spartanburg Housing procedures, the Director of Leased Housing or the employee, depending on the assignment. Routine duties are initiated and completed by the employee without supervisory direction. Instructions to the employee may be general or specific in nature. Complex problems or situations not covered by instructions are usually researched by the employee, and/or referred to the supervisor for concurrence. The employee’s work is reviewed regularly for accuracy, completion, and compliance with policies and procedures.
Language Skill
Ability to read, analyze, and interpret general business periodicals and technical procedures. Ability to communicate clearly and concisely, both verbally and in writing. Ability to understand and follow verbal and written instructions. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Must demonstrate proficiency in basic business math. Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is primarily stationary, but is regularly required to move throughout the office. The ability to move, transport, or position small objects around the office, such as books, binders, files, documents, and supplies is required. The employee must be able to exchange information in person, in writing, and via telephone. The employee must be able to operate a computer and standard office machinery.
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To ensure the greatest possible protection for employees in the workplace, Spartanburg Housing requires cooperative efforts of all employees with help in establishing and maintaining a safe and healthful work environment.
Office environment. The noise level in the work environment is moderate.
Read and Acknowledged
_____________________________________________ ________________________
Employee Signature Date
______________________________________
Employee Name [printed]
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> 7177 – Greenville – 2800 Laurens Rd, Greenville, South Carolina, 29607 CarMax, the way your...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Requirements are flexible and salary will depend on the person’s skills. Preferred requirements:5 Years of...
Apply For This JobJob Description Company Overview: The Account Executive in Hospice serves as the customer service representative for all hospice agency referral...
Apply For This JobCustomer Service Team Member roles are waiting for you! Get on the CREW! We are honored to be a Glassdoor’s...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are growing and have an immediate position for Automotive Technician(s) in our 6 bay...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Auto Repair Customer Service Manager / Heavy Focus on Selling Service – Service Advisor or...
Apply For This Job