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JOB SUMMARY
Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Troubleshoot and repair equipment
Verify the integrity of accessories and clean the equipment
Configure equipment to customer specifications
Install RAM, hard drives, video cards, CD-ROMs, and other peripherals
Keep the tracking and inventory databases up-to-date
Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment
Analyze, test and evaluate new products
Maintain library of current BIOS, drivers and patches for supported equipment
Support remote access for laptop users and maintain call tracking and inventory databases
REQUIRED QUALIFICATIONS (Skills/Abilities and Knowledge)
Ability to read, write, speak and understand English
Proficient in using Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
Skilled in installing, repairing and troubleshooting computer hardware and peripherals
Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms
Proficient in working with users remotely
Good communication skills to relate with end user, team members and support workers
Able to ensure that all requests from user are logged and right procedures are followed
Manage time and priorities effectively
Ability to work without supervision
Committed to learn and relate technical concepts
Able to lift up to 50 lbs
Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Related Work Experience
1 to 2 years Computer Technician Service experience w/ desktop and networking applications
WORKING CONDITIONS
Office environment
Charter Communications is an Equal Opportunity Employer – Minority/Female/Veteran/Disability
IPC145 289910 289910BR
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