MAJOR DUTIES AND RESPONSIBILITIES
Extensive knowledge and experience of Avaya Contact Center products and services in a large Call Center environment.
Extensive knowledge of Avaya Vectoring, hunt groups, VDN’s, Service Hour tables and CTI routing.
Provide day-to-day operational support, monitors, and enhances systems in the Call Center Telephony Call Flow environments.
Maintain high standards of software quality within the team by establishing good practices and habits.
Collaborate with other software developers and voice engineers, business analysts and software architects to plan, design, develop, test, and maintain call routing, web- and desktop-based business applications.
Design, develop, and unit test applications in accordance with established standards.
Participate in deployment and support peer-reviews of new call routing.
Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
Responsible for compliance with company engineering standards, policies and procedures.
Builds and maintain effective relationships with peers, team, other organizations and vendors.
Perform other duties as requested by Manager
Customer-focused, and actively and consistently supports all efforts to simplify and enhance the customer experience.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Education
Bachelor’s degree (B. Sc.) in Computer Science or Engineering from a four-year college or university; or equivalent training, education and experience
Related Work Experience
6+ Years – Software Developer/Architect
3-5 Years – Business process/IT/Engineering solutions integration
5+ years of experience in most of the following:
1-3 years of experience in most of the following:
WORKING CONDITIONS
Office environment
Job Code : ISW370
286836-1 286836BR
For more information on Spectrum’s benefits, please click here.
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