Spectrum Hiring for Call Center – Sales Support Job at San Antonio, TX Full Time

Overview: As detail-oriented service experts, Call Center – Sales Support works diligently to ensure customer orders are processed quickly and efficiently while ensuring they are fully aware of all product and service offerings. They connect people in ways that really matter. Fully paid training and supportive leaders help new Specialists get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.

At a Glance:

Full-time entry-level specialist roles interacting with both internal and external customers to process customer orders and resolve outstanding order issues while also offering products and services the customer can benefit from

Profile: A dependable and flexible individual who uses strong attention to detail and communication skills to verify information, process requests, make sure every customer order is successfully completed in a timely manner and ensure customers are fully aware of all product offerings

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Who are you?

Are you ready for something new? If you have a passion for helping customers, our training program will put you ahead of the curve on Spectrum’s technology and processes. Your attention to detail and enthusiasm will help get new customers up and running with their Spectrum services. You’ll utilize your range of knowledge to input orders, resolve order issues while maintaining open lines of positive communication with customers and offering additional products/services. If you’re ready to grow your skills, this is a role with a lot of potential.

What is the Call Center – Sales Support role?

It’s about building relationships and turning the knowledge you gain in training into service and sales wins. Call Center – Sales Support will make a real difference for our customers and the company. You will use a variety of tools and resources to review and make corrections to work orders to ensure they are completed and associated billing is accurate. This includes entering information, resolving issues with orders, and answering questions regarding installation and scheduling. You will also make customers aware of other product and service offerings they can benefit from. We’ll help you develop the skills to get comfortable in your role. Understanding the process and your customers’ sense of urgency will help you navigate your way to a satisfying customer experience.

It’s all about learning and growing

This may be a new road for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you an authority on Spectrum services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date so you’ll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Sales Support themselves, so they know what kind of support will help you grow into a successful associate. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear

In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid training and time off — we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

What’s required to get started?

• Ability to prioritize and organize effectively
• Ability to use personal computer & software applications
• Ability to work independently in group environment
• Ability to effectively troubleshoot and address/resolve customer complaints and issues
• Ability to work while seated for prolonged periods of time, taking back-to-back calls
• Ability to communicate orally and in writing in a clear and straightforward and professional manner
• Knowledge of general accounting, billing, and office procedures
• Knowledge of company policies and residential product information, packaging, pricing and current offers for all three lines of business (Cable, HIS, Telephone)

Education

High School Diploma or GED

Preferred Qualifications

Customer service/Telephone Sales experience

Cable or related telecommunications/broadband industry experience

Ability to maintain confidentiality

Ability to solve problems while working under pressure

Knowledge of the cable industry – products and services

CSU105 300201 300201BR