SPECTRUM Hiring for Enterprise Sales Operations Specialist, Spectrum Enterprise Job at Ballwin, MO Full Time

• Are you a client-focused and growth-motivated professional talented in supporting sales operations by expediting sales contracts and order related activities?
• Can you commit to a support position empowering sales teams to achieve their objectives by ensuring they focus on selling and acquiring new business?
• Do you desire competitive compensation with lucrative benefits and a focus on professional development?

• Competitive salary.
• Health, vision and dental insurance.
• 100% company match 401(k) up to 6%.
• Company funded retirement accumulation plan for an additional 3%.
• Education assistance.
• Pretax childcare spending account.
• Paid holidays, vacation days, personal days and sick days.
• Employee discount on spectrum services where available.
• Formal training.

• Be an impactful sales team member by actively and consistently supporting all efforts to simplify and enhance the client experience.
• Increase sales by performing pre-and post-sale activities for moderately complex orders and managing a portfolio of in-flight proposals and orders.
• Ensure a successful sales cycle by maintaining operational product knowledge, product requirements, service pricing, sales promotions and capital approval policies and processes.
• Maintain accurate and complete records and sales orders by capturing client, contact, product, price and other order information while identifying and correcting discrepancies.
• Initiate the installation process by creating new orders, service and billing accounts, sales opportunities, service requests and client records.
• Monitor dashboards and reports to advance orders, identify and initiate activities to be performed by other departments, escalate delays to stakeholders and resolve rejected orders.
• Determine the serviceability of client locations through assessments of available services, site surveys, construction cost estimate evaluations and process orders in alignment with capital policies.
• Review and interpret order entry matrices to determine correct client resource management (CRM) system order entry and identify opportunity and system-related errors.
• Assess the return on investment (ROI) models, identify sites in the design configuration and validate against the ROI.
• Improve sales by preparing enticing client proposals and contracts in compliance with product requirements, to include ensuring special legal terms and conditions.
• Ensure appropriate billing codes are entered into the CRM system by reviewing and interpreting billing codes.
• Evaluate order details, determine the correct order processing path and categorize accurately to ensure Operations can initiate next steps for order implementation and fulfillment.
• Execute order processes with moderately complex engineering functions using an understanding of engineering requirements.
• Mitigate fiscal risks by initiating pricing and seeking financial approval requests.
• Evaluate sales orders to ensure compliance with established business rules and processes, identify errors and correct as needed.
• Boost sales team productivity by ratifying orders for commission eligibility.
• Promote efficiency company-wide by coaching sales representatives on order flow, CRM system functionality and use, product requirements and pricing policies.
• Identify system and order defects with Billing, Construction and other applications, and assist with order triage efforts by initiating steps and managing order resolution.
• Resolve moderately complex commission related disputes and ensure revenue assurance by working with Sales teams.
• Perform additional duties related to the position as assigned.

• One year of project coordination experience.
• Three or more years of data entry experience.
• Three or more years of sales support or client service work experience.
• Three or more years of commercial business-to-business (B2B) and client relationship management (CRM) platform experience.
• Three or more years of B2B billing platform experience.
• History of effectively explaining tools, processes and business rules while answering questions from members of other departments.
• Knowledge and ability to navigate and utilize multiple CRM, billing and other systems, toggling between applications while fielding inbound calls and responding to instant messages.
• Track record of building orders and understanding and selecting appropriate Salesforce billing codes with a high degree of accuracy.
• Solid critical thinking skills that can resolve issues where standardization may not exist.
• Ability to identify order errors and system defects, conduct triage and escalate as needed.
• Demonstrated client orientation through responsiveness, tracking and follow-up.
• Team-oriented with the ability to handle requests and resolve issues in a high-demand and fast-paced environment.
• Self-motivated and able to prioritize, organize and make decisions while working under pressure.
• Sound judgment, initiative and sense of urgency to accomplish job duties.
• Effective written and spoken English communication skills with all levels of an organization.

• One year of telecommunications or cable industry experience.

• High school diploma or equivalent (required).
• College course work in a related field or an equivalent combination of education, training and experience (preferred).

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