Spectrum Hiring for Human Resources Generalist at Cleveland, Ohio Full Time

Spectrum Mobile s Human Resource team is searching for an HR Generalist who will serve as the first point of contact for HR issues in a fast-paced call center, provide guidance on employee relations issues and guide employees through the leave of absence process.

THE IDEAL CANDIDATE WILL HAVE

• Previous employee relations, leave of absence and/or employee engagement experience
• Proven ability to partner with and advise leaders on HR issues
• Strong communication and problem-solving skills
• Experience in successfully handling multiple projects
• The ability to work 100% onsite at our call center office in Garfield Heights, OH

PLEASE NOTE: In order to support the needs of our business, the standard work schedule for this position will be 9:00 am – 6:00 pm (M-F).

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure Company policies are administered fairly and consistently throughout the area of responsibility
• Effectively communicate and execute necessary changes to policies and procedures
• Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
• Conduct employee related investigations as necessary
• Handle workers compensation, first report of injury database and safety regulations process
• Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
• Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
• Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
• Ensure timely and accurate entries to the HRIS database
• Ensure timely and accurate payroll entry for designated client group
• Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information
• Maintain employee records in compliance with state and federal requirements
• On an as needed basis, participate on various HR committees established to resolve employment challenges
• Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
• Assist in the annual budget planning process as needed
• May recruit and staff from internal and external sources
• All other duties as requested

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor s degree in Human Resources Business or a related field
• 2+ years of HR Generalist experience
• Or an equivalent combination of qualifying education & experience
• Prior experience working in a call center environment is a plus!
• Preference will be given to candidates with a strong background in handling employee relations issues and administering employee engagement programs
• Certifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferred
• Experience with administering FMLA, ADA, corrective actions preferred
• Demonstrated presentation skills for a group in a classroom setting preferred

REQUIRED SKILLS/ABILITIES AND KNOWLEDGE

• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to deal with the public in a professional manner
• Ability to maintain confidentiality of information
• Ability to make decisions and solve problems while working under pressure
• Strong PC skills and MS Office skills
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties in a timely manner
• Knowledge of local, state and federal employment laws and procedures
• Knowledge of state and federal wage and hour laws
• Knowledge of staffing and employment practices
• Knowledge of employee relations procedures and applicable law
• Consultative and coaching skills
• Analytical skills

HGN-

Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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