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** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
The Manager, Video Operations Support Center is responsible for leading a team Engineers in in a 24×7 environment identifying, diagnosing, troubleshooting, and resolving technical issues remotely. This position will support video services escalations from Video NOC’s and Onsite Engineers using surveillance and video systems analysis tools.
DUTIES AND RESPONSIBILITIES
- Managing the day-to-day escalation/operational needs across Video Operations Systems/Applications to ensure issue resolution and performance targets are achieved
- Manages team of Engineers responsible for root cause analysis within department
- Lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery
- Ensure proactive maintenance and analysis activities are achieved in accordance with engineering best practices and documented procedures
- Develop engineering expertise within the team and driving preventative activities to help accomplish company performance objectives
- Drive operational efficiencies and network performance improvements with proactive issue management and resolution.
- Management and engineering point of escalation managing resources in a shifted 24×7 environment.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor’s degree in Engineering, Information Systems, or related field and / or equivalent work experience
- Minimum eight (8) years of experience in Video Control and Distribution systems
- Minimum three (3) years of engineering management and/or supervisory experience
- Must be willing to work the following schedule: Sunday thru Wednesday, 8 PM to 7 AM
ADDITIONAL JOB QUALIFICATIONS
- Experience supervising technical operations staff in a 24 x 7 operations environment capacity; lead and proactively identify impairments to mitigate customer impacting performance issues
- Ideal candidate will have at least seven years of experience in activating, maintaining, and troubleshooting video delivery networks, Headends, or video applications
- Experience performing and managing resources responsible for implementing video systems
- Experience working with Cisco and ARRIS controllers
- Experience working with MPEG video analyzers, surveillance systems, satellite receivers, content delivery networks and encoders
- Experience working with and administering Unix/Linux operating systems; specifically experience with RedHat, and Solaris
- Experience working with video solutions and technologies; that includes MPEG2, MPEG4, transcoding, IP Video Delivery solutions, LAN/WAN design and operations, HFC networks, IP Multi-cast
- Experience working with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC.
PREFERRED QUALIFICATIONS
- Certification (current or past) in areas of expertise such as NCTI, SCTE DVEP, CCNA
- Ideal candidate will have at least proven management experience/ability with internal or external direct customer contact in a technical environment
- Engineering Technical, Hub and Headend background within an MSO network
- Working experience within Telecommunications industry
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
