MAJOR DUTIES AND RESPONSIBILITIES
Plans, manages, and monitors projects from concept through implementation for projects.
Provides support for ‘intake’ of Customer Operations projects with a goal to identify, resolve, and prioritize pain points for customers or agents (in some cases leveraging financial business cases).
Manages day-to-day operational aspects of all assigned projects and gains consensus from stakeholders to ensure successful implementation.
Actively identifies potential risks and works with impacted teams to identify mitigation plans.
Establishes project management processes and methodologies to ensure assigned projects are delivered on time, within budget and meet high quality standards and Leadership expectations using the appropriate tools.
In collaboration with leadership, holds both internal (to Customer Operations) and external groups accountable for on-time delivery of high-quality project milestones.
Provides high-quality reporting on the status of all projects in the Customer Operations-sponsored program roadmap, inclusive of both summary and detailed views.
Meets with internal customers of an assigned project to provide status updates and reports and gather project-related feedback.
Responsible for handling multiple projects simultaneously.
Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.
Performs other duties as requested.
REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
Education
Bachelor’s degree in related field or equivalent work experience
Project Management certification or successful completion of a recognized project management curriculum preferred
Related Work Experience
2 – 5 Years – Project management
2 – 5 Years – Process management
2+ Years – Wireless / Mobile Industry experience preferred
2+ Years – Telecommunications Industry experience preferred
1+ Years – Agile / SCRUM / Kanban / SAFe experience preferred
WORKING CONDITIONS
Office environment
Some travel required KGN355 291249 291249BR
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