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At a glance:
What you will do:
Required keys for success:
How you will stand out from the crowd:
Your education:
- Do you desire a competitive salary, an uncapped sales commission and a $10,000 signing and performance bonus?
- Are you a client-focused and growth-motivated enterprise tele-sales expert?
- Can you commit to a consultative sales position guiding businesses through the selection of fiber-based networking and managed services over the phone?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As a driven and client-centric representative, you focus on highlighting the ways Spectrum Enterprise fiber-based solutions simplify efforts and improve efficiency for local enterprise organizations. As an Enterprise Account Representative, you are passionate about proactively pursuing new accounts while supporting existing clients. You have a developed ability for identifying roadblocks and overcoming obstacles to increase business. Through your expertise and understanding of client needs, you outline uniquely beneficial combinations of Spectrum Enterprise telecommunications products. You thrive in an office environment interacting with clients over the phone to capture accounts within a specified footprint. You report to the Manager of Sales Midmarkets for goals, guidance and assistance.
Position benefits:
- Competitive salary with sales incentives.
- $10,000 signing and performance bonus (external hires only).
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
- Formal training.
What you will do:
- Be an impactful member of the sales team through the achievement of monthly revenue goals and the promotion of marketing campaigns.
- Consult with prospective clients and develop tailored product solutions for their complex business needs using effective telephone-based sales techniques.
- Expand business and client base using a marketing-generated lead list.
- Qualify new prospects through the submission of a return on investment (ROI) and analysis.
- Determine serviceability by requesting site surveys.
- Improve sales by building long-term client relationships mindful of opportunities for upsell potential, incremental sales and cross-selling.
- Enhance client confidence in Spectrum Enterprise products by providing competitor knowledge, a side-by-side product comparison and coordinating efforts with other departments to resolve issues.
- Develop key sales skills by attending sales meetings and participating in training sessions.
- Perform additional duties related to the position as assigned.
Required keys for success:
- Sales experience working with clients.
- Proficient in persuasively presenting products and services to meet client needs while addressing and overcoming objection to close sales.
- Client-focused and adept at meeting daily, weekly and monthly goals.
- Strong work ethic with the ability to organize time to ensure delivery of results and maintain high-performance levels.
- Deadline-driven with the ability to multi-task and organize with shifting priorities.
- History of providing a unique positive client experience by adapting sales approach to the client style.
- Track record of maintaining client and business data confidentiality.
- Ability to remain calm and positive during difficult situations and remain engaged with the client until the issue is resolved or escalated.
- Solid analysis skills that can identify issues and root causes within calls.
- Be in constant pursuit of self-development, seek feedback from others and be receptive to coaching.
- Quick learner within a team environment and able to apply that knowledge.
- Proven keyboard entry skills with the ability to navigate between multiple screens and databases.
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Effective written and spoken English communications skills with all levels of an organization.
How you will stand out from the crowd:
- One or more years of experience working with clients over the phone.
- Experience working or conducting outbound calls in a call center.
- History of working in a commission-based sales environment.
- Proven experience using a computerized system as a central part of the job.
- Available for shifts Monday through Friday from 8 A.M. to 5 P.M.
Your education:
- High school diploma or equivalent (required).
- Some college, Associate or Bachelor’s degree in a related field (preferred).
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