Title: Network Analyst – Technical Operation Center (TOC) – Tier 2
Status: Contract to Perm
Hours: M-F 6 AM to 3 PM
Location: Alpharetta, GA
Compensation: $75-90K (non-exempt)
Remote until April – hybrid after that
Technical Operation Center (TOC) Network Analyst – Tier 2
The Technical Operations Center (TOC) is the first point of contact for technology issues across multiple departments including IT infrastructure, telecommunications, network, systems, field controls, and SCADA providing 24x7x365 call support.
A TOC Analyst is responsible for performing tier 2 incident resolution work related to multiple technical disciplines including, networks, servers, voice, physical and cybersecurity, and industrial controls systems. An analyst is expected to engage and learn all current technologies utilized and will be given the access and opportunity to do so. Additionally, the analyst role includes monitoring and learning about future technologies to offer opinions and engage in planning to bring in new technologies for business purposes.
The analyst performs their daily work in compliance with safety policies and procedures. The analyst demonstrates core values of Safety, Personal Integrity, Respect, Innovation and Teamwork in completing work assignments.
Multiple different schedules can include
Mon – Fri 06:00 to 15:00
Mon – Fri 08:00 to 17:00
Mon – Fri 15:00 to 0:00
Rotation of an On-Call schedule also required
This position will be highlighted shift on regular basis but may have to fill in other shifts on occasion. May include working a 12-hour shift.
Essential Job Functions and Responsibilities
Technology Operations Center
Key Job Responsibilities/Accountabilities/Authority
Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities, nor does it exclude or restrict tasks that may be assigned, and is subject to change at any time.
Required Education
High School
Preferred Education
Technical Degree or equivalent work experience
Required Experience
3+ years in related role (NOC/SOC/TOC, IT Operations Center experience)
Required Certifications
Working on CCNA
Preferred Certifications
CCNA, CCNP, NETWORK+, Cyber Security Certs
Skills
40% Soft Skills
60% Professional and Technical Skills
Based on Knowledge Scale – Entry level, Novice, Intermediate, Proficient, Expert
AND
Job Type: Contract
Pay: $75,000.00 – $90,000.00 per year
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