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Customer Success Manager- Telecommunications Projects
Company
- High tech communications organization
Benefits
- Full benefits including health, vision, and dental
- Challenging, fast paced work environment
- Competitive compensation package
Your Role as the Customer Success Manager
The Customer Success Manager is an integral part of the team within this high tech communications company! This role is a hybrid of project management and customer care and development. Key responsibilities include:
- Manage customer programs and the quality of customer service for those organizations
- Execute projects and customer initiatives
- Ensure operational best practices regarding customer projects
- Resolve customer and project issues
- Assist in negotiations for new product lines
- Ensure proper data maintenance to include contracts, schedules, vendors, etc.
- Provide project metrics to executive team
- Ensure customers choose the proper technology for their needs
- Provide oversight of field team
Background Profile
- Expertise in customer service, account management, and project management
- Prior exposure / experience within telecom or related industry
- Strong understanding of budgeting, P&L, and project scheduling
- High proficiency in written and verbal communication skills
- Strong organizational skills with an aptitude for being detail oriented
- Extensive computer and software knowledge
- Four year degree in Finance, IT, or business related discipline
- PMP Certification highly preferred!
For more information and immediate consideration, apply or email your resume today to [email protected]!
