Stanford Health Care Hiring for Associate HR Generalist Job at Palo Alto, CA Full Time

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Day – 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The HR Generalist will demonstrate knowledge of HR services across multiple HR disciplines. This could include skills such as talent acquisition, employee records, growth and development, leaves of absence, compliance, and exit management. In this role, the HR Generalist is empowered to resolve a broad range of customer inquiries and requests. The HR Generalist will also discern when and how to escalate cases requiring a deeper level of specialization, or more strategic level of service.

Locations
Stanford Health Care

What you will do

• Uses a needs-based approach with employees to provide information on a variety of HR topics and executes transactions to independently resolve customer inquiries/requests via customer channel of choice within service level timeframes.

• Executes HR administrative duties as assigned such as immigration processing, recruitment coordination, employee file maintenance..

• Routes customer inquiries / requests as needed to outside resources (e.g., Payroll, LPCH HR, 3rd party vendors)

• Documents all requests / inquiries in the case management system

• Searches content in Knowledgebase and other HR tools to resolve customer requests / inquiries (e.g. regular use of HR FAQs) – participate in training HR department on FAQs to increase everyone’s knowledge of core HR Services

• Informs customers of self-service HR resources and flags the need for self-service resources in cases where appropriate

• Conducts warm transfers to other HR team members as needed, sharing relevant details from cases and customer conversation

• Consistently applies HR policies and state, general, and / or country laws and practices

• Completes offline activities in support of HR service delivery outside of customer intake activities

• Participates and contributes to strategic HR projects and initiatives that support SHC’s People Strategy.

• Attends Generalist relevant training across specialty teams and Centers of Expertise and participates in continuous improvement measures as directed by HR Services leadership.

• Proactively shares knowledge and expertise to help others to develop and grow

• Drive for results while working independently in a fast-paced, team-oriented environment. Able to meet or exceed departmental call metric objectives and service level standards.

• Performs audits on employee data and files to ensure compliance with our HR policies and procedures. Supports the fulfillment of employee files for mock surveys and compliance audits. Follows up with managers to request what is needed to support and maintain compliant records.

• Files documentation to support processes and employee records when appropriate.

Education Qualifications

• High school diploma or GED.

Experience Qualifications

• 0-2 years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Broad knowledge of HR programs, policies, and procedures for some of the HR Services specialty areas (e.g. Benefits, Leaves, Compensation, Talent Acquisition, Employee & Labor Relations, Timekeeping, Separations, and Records)

• Ability to efficiently collect information and ask probing questions to understand customer needs

• Ability to work efficiently and effectively while maintaining attention to detail

• Strong written and verbal communication skills; the ability to listen and explain HR specialty areas.

• Demonstrated customer-orientation, including ability to diffuse challenging situations and maintain a professional and courteous demeanor and tone

• Ability to prioritize workload and provide timely follow-up and resolution

• Skilled in conducting research and using existing knowledge to resolve inquiries / requests

• Ability to navigate case management and ACD/IVR systems

• Ability to maintain confidentiality of sensitive information

• Established technical skills with the ability to easily utilize multiple applications simultaneously. Proficient in utilizing computer applications for communicating, gathering, and tracking information (e.g. Microsoft Word, MS Excel, ServiceNow, etc.)

• Demonstrated passion for service; strong client-focus and the desire to build relationships during each interaction.

• Demonstrated strong work ethic with a high level of integrity, responsiveness, and ownership to build trust with employees and colleagues.

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $28.17 – $35.92 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.