Log In
Sign Up
:
Instrumental liaison that supports the daily, weekly and monthly planning/scheduling of the shipboard workforce to achieve optimal results for the company, cruise line partners and employees. Administrative duties involve coordinating ship and itinerary workforce planning. Work involves frequent partnership with staffing agencies, district managers and human resource business partners. Works under general supervision with considerable latitude for the use of initiative and independent judgment. The majority of time is spent performing multiple repetitive tasks which acquire a high level of attention to detail and precise and supportive communication to other scheduling personnel and cruise line retail management. On occasion, circumstances can cause disruption of the normal operation, which requires a great ability to make and execute transactions under intense deadline pressure.
What youâll be doing::
Coordination, Collaboration and Communication
Responsible for performing the assignment of shipboard staff to ships while adhering to Maritime Labor Convention, company and cruise line policies.
Accountable for execution accuracy of scheduling administrative activities while improving efficiency and costs.
Maintains regular cadence of meetings to facilitate timely partnership with District Managers and HRBP(s) to maintain consistent ship assignment coverage; skills (certifications held, foreign language proficiency) and experience.
Interacts with retail managers and employees via email to communicate scheduling agreement details and compliance requirements. Regularly follows up to reduce preventable embarkation delays.
Coordinates, modifies and confirms timely employee travel. Exercises decision making authority that complies with company, MLC and cruise line expectations.
Responds with sense of urgency to missed travel (flights, weather, and itinerary change) or other unforeseen issues (emergency personal or business disembarkation) to enable maximum productivity on board.
Compliance
Maintains and updates employee files.
Working under the guidance and direction of the HRBP coordinates leave of absence (bereavement, medical, personal) and vacation administrative processing.
Applies subject matter expertise in global travel rules and regulations to ensure proper international legal requirements are met.
Reporting
Analyze assigned ships regarding scheduling coverage (fill rate) to ensure optimal operational efficiency. Regularly produce proactive reporting for requirements and future vacancies.
What weâre looking for::
QUALIFICATIONS:
Education & Experience
Minimum Required
Associates Degree
1 to 3 Years
Education & Experience Equivalency
Equivalent combination of work/education experience accepted? Yes
Knowledge, Skills & Abilities
Demonstrated customer service skills working with multiple internal customers
Ability to be on call and accessible 24/7 one week per month on a rotating basis.
Working knowledge of international travel rules and regulations.
Strong problem-solving skills.
Effective written and verbal communication skills.
Proficiency with Microsoft Office Suite. Working knowledge of automated scheduling systems, a plus.
Demonstrated ability to work collaboratively with co-workers in demanding, results oriented environment.
Agile thinker, able to organize and prioritize tasks with a sense of urgency.
Demonstrated active listening proficiency.
Key Competencies
Courage
Perseverance
Perspective
Self-Development
Problem Solving
Priority Setting
Supervisory Responsibilities
No direct reports
Decision Making
Makes recommendations and decisions independently. Some managerial guidance provided. Relatively high level of individual problem solving ability required.
Travel Requirements
Less than 10% of time
Location: 8400 NW 36th Street,Suite 600, Miami, FL 33166
Job Type: Full-time
