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This recruitment is open to Alaska residents only.
The Department of Commerce, Community and Economic Development,
Division of Administrative Services
is recruiting for a flex Microcomputer/Network Technician 1/2 located in Juneau!
What you will be doing:
This position will be responsible for answering help desk calls and responding to tickets, troubleshooting customer issues remotely and in-person, set up of new machines and take down of old machines, migrating customer profiles, troubleshooting new setups with customers.
Our organization, mission, and culture:
The Department of Commerce, Community and Economic Development plays an important role in Alaska’s economy and Alaskans’ daily life. We help local governments in rural and urban Alaska provide basic services to communities. The department licenses businesses, banks, the insurance industry, and more than one hundred professions to protect consumers. For more information about the department, go to www.commerce.alaska.gov.
The Division of Administrative Services provides centralized information technology support for the department. This position will be the department’s system administrator and lead a team responsible for all line of business infrastructure. The department’s information technology section is a group of highly-skilled, innovative IT professionals who maintain positive, collaborative work relationships that support the section’s continued growth. The IT section is highly valued by department and division management.
The benefits of joining our team: The division offers a flexible, supportive, and collaborative work environment including a flexible work schedule, telework options, and training opportunities. The incumbent can expect daily interactions with the programming teams, the Department Technology Officer, division leadership, and other department staff.
The working environment you can expect:
This position is located in our main offices in Juneau on the 9th floor of the State Office Building. Our office has recently-updated furnishings and is centrally located in downtown Juneau.
Telework options in the Juneau area are available. The work environment is friendly, professional, and collaborative.
Who we are looking for:
Our ideal candidate will have a combination of education and/or experience that provides the core competencies of:
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Accountability: Holds self and others accountable for measurable high-quality, timely, and costeffective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
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Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
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Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
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Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
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Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements
Minimum Qualifications for the Microcomputer/Network Technician 1 Position:
Any combination of education and/or experience that provides the applicant with competencies in
- Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Equivalent to those typically gained by:
Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Minimum Qualifications for the Microcomputer/Network Technician 2 Position:
Any combination of education and/or experience that provides the applicant with competencies in
- Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
Equivalent to those typically gained by:
Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
A cover letter is required to apply for this position. The cover letter must document the applicant’s level of skill or experience with each of the desired competencies listed in this job posting. Applicants are not required to have experience in every area; if you do not have experience in a particular area, simply say so in the cover letter. The cover letter will be used as a writing sample.
Please be prepared to provide:
- Copies of your most recent three (3) evaluations (or you can bring to the interview, if selected); and
- Three (3) professional references who have had supervisory responsibility over you along with their daytime contact phone numbers (or you can bring to the interview, if selected)
- Post-secondary transcripts must be submitted with your application only if education is being used to meet the minimum qualifications.
Applicants may attach items to their application or provide them at the time of the interview (if selected).
FLEXIBLY STAFFED
This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to ***************@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
