State of Arizona Hiring for BENEFITS AND ELIGIBILITY SPECIALIST – DOUGLAS at Douglas, AZ Full Time

Are you ready to make a difference in someone’s life? Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training, great benefits and the possibility of teleworking? As a Benefits and Eligibility Specialist, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced local office environment, and can provide quality interaction and communication with our clients. If you are passionate about making Arizona stronger by helping Arizonans reach their full potential, we want to see you join our team!!! This is not a Virtual Position.

Job Duties:
On a daily basis you will:

• Conduct in-person interviews while inputting client information into the electronic computer systems
• Provide excellent customer service to clients, in a fast paced office environment
• Interview and gather client information to complete the application process, while typing on a computer and toggling through multiple screens
• Ensure all information is correctly obtained and captured in multiple system applications to complete the benefits determination process
• Verify client information by interacting with internal and external customers and community resources
• Adhere to agency standards in a high-volume local office, measured by metrics and standards related to service levels, accuracy and timeliness

Knowledge, Skills & Abilities (KSAs):
Do you have the ability to?

• Have regular and reliable attendance to include the first 12 to 20 weeks of uninterrupted training, travel to training may be required
• Have proficient computer skills including data entry, accessing the internet, email, MS Office and/or Google G-Suite applications
• Apply basic mathematical skills to determine public assistance eligibility
• Maintain excellent listening, writing, and verbal communication skills
• Provide proof of obtaining a High School diploma or GED
• Be patient and pay attention to detail

Selective Preference(s):
N/A

Pre-Employment Requirements:
Do you have one of the following?

• At least two (2) years of experience performing customer service related duties
• One (1) year of experience determining eligibility for loans, financial assistance, unemployment, veterans’ benefits, publicly/privately funded health, counseling, or social services
• Provide proof of obtaining a High School diploma or GED

Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
• Tuition Reimbursement
• Participation in the Arizona State Retirement System (ASRS)
• 10 paid holidays per year
• Stipend Opportunities
• Infant at Work Program
• RideShare and Public Transit Subsidy
• Affordable Medical, Dental, and Vision
• Life and Disability Insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:
For questions about this career opportunity, please call, Jason Hamm at (520) 235-1130 or [email protected].

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 520-235-1130 or [email protected]. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.