State of Arizona Hiring for COLLECTOR at Phoenix, AZ Full Time

Job Duties:
The Collector 3 locates and communicates with customers for the purpose of soliciting payment or collecting on delinquent accounts on behalf of the Department via telephone, mail, or personal visit. Using skip-tracking tools and negotiating techniques, this individual enforces Federal regulations and statutes to advise customers of necessary actions needed for repayment of various public assistance over-payments and other debts and refers collection cases for judgment, garnishment, or other enforced collection to the Attorney General’s Office for processing.

Knowledge, Skills & Abilities (KSAs):
Knowledge of collections, skip-tracing methods, and negotiation techniques.

Knowledge of administrative, civil, and bankruptcy laws as applied to collections.

Knowledge of mathematical computations and debtor financial statements.

Skill in oral and written expression, active listening, persuasion, and telephone etiquette.

Skill in using appropriate judgment, decision-making, and providing instruction.

Skill in using MS Office, Google Workspace, databases, and applicable automated systems.

Ability to apply federal regulations, state statutes, and department policies and procedures pertaining to the debt being collected.

Ability to analyze debt for collectability, financial positions of debtor, and collection tools available, and determine appropriate courses of action.

Ability to stay focused, on task, react professionally and compassionately while maintaining confidence.

Selective Preference(s):
The preferred candidate should possess one year of Collector 2, or two years of experience in the collection of delinquent monies in a formalized setting.

Prefer individuals with extensive knowledge of skip-tracing techniques and strong customer contact skills.

Pre-Employment Requirements:

• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired state employees.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• The position will require the possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete any driver training (see Arizona Administrative Code R2-10-207.12). Individuals may be required to use their personal motor vehicle.

Benefits:
We offer a competitive benefits package that is unmatched by the private sector and a culture that encourages team success and advocates for personal advancement.

• Affordable Health, Dental, Vision and Life and Disability Insurance
• 10 holidays per year
• Paid Vacation and Sick time off – start earning it your 1st day
• Eligible to participate in the Public Service Loan Forgiveness Program (must meet qualifications)
• Contribute to, and participate in the Arizona State Retirement System
• Ride Share and Public Transit Subsidy
• Career Advancement Opportunities
• Tuition reimbursement
• Opportunity to work remotely (home office) on an ad-hoc basis

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State-sponsored retirement contribution plan, and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines, and effective dates.

Contact Us:
Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, please call Shannon Anguiano at (602) 542-3880 or email [email protected].

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-542-3880. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.