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Requisition No: 820265
Agency: Department of Revenue
Working Title: GOVERNMENT OPERATIONS CONSULTANT II – 73001078
Pay Plan: Career Service
Position Number: 73001078
Salary: $42,776.88 – $44,915.64 / annually
Posting Closing Date: 01/17/2024
Total Compensation Estimator Tool
Florida Department of Revenue
Information Services Program
Government Operations Consultant II
Tallahassee
If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY:
The Florida Department of Revenue, Information Services Program, is seeking a qualified professional to fill the elevated role of Configuration Manager with a Change Manager and Release Management backup role in IT Service Management. The incumbent is required to work in conjunction with internal and external customers to identify and define various components and items using the Configuration Management Database tool. This position will serve as the process manager and is required to ensure that any proposed changes to configuration items (e.g., software updates, hardware upgrades) go through a formal change control process. This process typically includes communication, documentation, review, approval, and tracking of changes. Candidate will represent the configuration process during all internal and external audits. In addition, the incumbent will monitor the configuration management dashboard and communicate with all service owners regarding change request to assess risk, impact, requirements, benefits, feasibility, costs, impact, urgency, scope, and stakeholders. The incumbent will also train peers in the configuration management process.
MINIMUM REQUIREMENTS:
- Four years of professional or nonprofessional experience in information technology, systems analysis, management analysis, process planning, process research, and process evaluation
- Experience working in an automated ticketing system and or configuration management software
- Database experience
PREFERENCES:
- Experience with or knowledge of ITSM Process
- Configuration Management Process experience
- Operational, business analysis or technical experience with DOR SUNTAX or CAMs systems
SPECIAL NOTES:
- This position is located in Tallahassee, FL and is eligible for part-time telework after initial training period.
- Tentative salary is $44,915.65
SALARY: $42,776.88 – $44,915.64
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Regenia Walker, (850) 717-7346, **************@floridarevenue.com
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
