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Agency : Department of Children and Family Services
Closing Date/Time:
Salary: $3,196 – $4,235 (Anticipating Starting Salary is $3,196)
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Position Overview
The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Medical Card Hotline Worker. Under general supervision, this position will receive, and answer calls on the statewide toll-free Medical Hotline from DCFS staff regarding the issuance of Department of Healthcare and Family Services medical cards, from medical providers regarding HFS billing procedures, and from foster and adoptive parents requesting program information. The position will respond to inquiries and provide information, utilizing knowledge of DCFS and Department of Human Services/Department of Healthcare and Family Services operations, eligibility rules, and regulations. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
Job Responsibilities
1. Serves as medical Card Hotline Worker
2. Receives phone requests for temporary medical card numbers from Child Protection and Intact Family workers taking protective custody of children, Utilizing DCFS systems, verifies the identity of the worker, records child specific information and case identifiers, generates temporary medical card number, confirms number with the worker, and notes the need to open a child case upon assignment of number
3. Keyboards a variety of difficult materials, including reports, records, Department forms, and notification letters to advise DHS/HFS that a DCFS child who was on an active grant should be removed from that grant
4. Maintains filing systems and pulls files for various purposes, Organizes and maintains the pending application files and pending adoption assistance files, corresponds directly with regional personnel regarding late applications on foster care files and pending adoption assistance files and as directed, follows up with DCFS and private agency staff on temporary medical card issues
5. Receives and processes the unit’s mail, including returned medical cards
6. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of high school
Requires 1 year of related office experience
Requires ability to keyboard accurately at 35 wpm
Preferred Qualifications (In Order of Significance)
1 year of experience in a public or business organization operating a multi-line phone system
1 year of experience in a public or business organization applying working knowledge of office practices, procedures, and programs
1 year of experience in a public or business organization applying working knowledge of grammar, spelling, and punctuation
1 year of experience in a public or business organization applying working knowledge of alpha-numeric sequencing
Conditions of Employment
1. Requires ability to pass a background check
About the Agency
DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.
Work Hours: M-F 08:30am to 5:00pm
Work Location: 726 S College St Springfield, IL 62704-2524
Agency Contact: Fisayo Oyadeyi
Email: [email protected] (for questions only)
Phone #:217-524-1423
Job Family: Clerical and Administrative Support
This position [DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
